Technical Support Executive(Linux/Windows/Web Hosting)

As a Technical Support Specialist, your role involves working closely with customers to identify software issues and provide effective solutions. Your responsibilities will include: - Logging and maintaining records of customer and employee queries. - Conducting software demos for customers to showcase product features. - Updating self-help manuals to empower customers and employees to troubleshoot issues independently. - Demonstrating a deep understanding of the software used by customers. - Assessing the IT knowledge levels of each customer or employee. - Applying logical thinking and effective communication skills when dealing with challenging callers. - Utilizing strong analytical and problem-solving abilities to address technical issues. - Being comfortable working in US shift timings. Additionally, the job is located in Nashik, Maharashtra, India. For further details or to apply for the position, please send your CV to careers@hostripples.in or contact us at 0253 6631866.,