Technical Support Executive Software & Hardware

You are urgently hiring Technical Support Executives with experience in handling US-based customers. In this role, you will be responsible for diagnosing hardware and software issues, providing step-by-step assistance, and ensuring overall customer satisfaction. Your key responsibilities will include offering first-level support for laptops, desktops, Windows OS, routers, and email configuration. You will need to log, categorize, and escalate issues when required, deliver accurate solutions efficiently over phone/chat, and follow up with customers to ensure that their issues are resolved satisfactorily. To excel in this role, you must possess excellent English communication skills, the ability to multitask and maintain organization in high-pressure environments, and previous experience working with US clients would be considered a strong advantage. The ideal candidate for this position should be a graduate (Bachelors preferred) with a minimum of 1 year of experience in technical support. The salary offered includes a 10-15% hike and is negotiable based on your qualifications and experience. This is a full-time, permanent position with a fixed night shift schedule (6 days a week, Sunday fixed off). Proficiency in English is preferred for this role, and the work location is in person at Mohali, India.,