Technical Support Executive (Procurement)

Job Responsibilities

• Understand the application and software related issues of our procurement module, also determine the possible root cause.
• Work on defined SLAs to ensure that our client receives the best of the services related to our procurement module.
• Ensure complete compliance of ticketing tools and report metrics daily. Interact and follow-up with the development team for root cause and analysis of issues reported related to procurement module.
• Understand and analyze solutions provided, coordination with testing and release team for ensuring sustainable software releases.
• Testing, Issue reporting and following up with the development team on internally reported issues.
• To create software related help materials documents, help videos, Walkme, FAQs, bug reproduction steps and other artifacts. Software training/briefing of shipboard personnel on use of JiBe onboard module.

Qualifications and Skills

• Any Graduate / B.E. or equivalent with minimum 2- 5 years of relevant experience in procurement module as procurement analyst .
• Strong customer focus as this job role is entirely foreign client support service role related to our procurement module.
• Excellent English Writing skills with grip on nonverbal (mail) communication
• Problem solving skills; Ability to priorities tasks.
• Self-motivated, independent and meticulous with an eye for details.
• Team player with good interpersonal and communication skills
• Basic knowledge of cloud services.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.