Posted:1 day ago|
Platform:
On-site
Full Time
ob Title: Technical Support Specialist
Location: Chennai
Department: International Voice process
Reports to: Technical Support Manager / IT Support Lead
Employment Type: Full-Time
Job Summary
We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems.
Key Responsibilities
Deliver timely and effective technical support to premium clientele via multiple communication channels. Maintain high customer satisfaction ratings and comply with quality standards in the majority of cases. Diagnose and resolve complex technical issues encompassing web protocols, networking standards, programming languages , system administration, email routing/delivery, and email encryption Analyze system and trace logs and configurations to determine the root cause of incidents. Employ command-line interfaces (Windows, Linux) for efficient troubleshooting and system administration. Adhere to defined Service Level Objectives (SLOs) for response and resolution times. Maintain thorough and accurate documentation of support interactions, troubleshooting procedures, and resolutions. Manage and resolve escalations from customers and partners Collaborate effectively with cross-functional technical teams to escalate and resolve intricate issues. Participate in on-call rotation to address critical incidents as required. Contribute to the creation of knowledge base articles and self-service resources for end-users.Vy Systems Private Limited
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