Technical Support Engineer

• Strong personal commitment to quality and customer service
• Experience with relational databases (e.g. MySQL, Oracle)
• Java experience- ability to read and understand object oriented design principles and memory management
• Experience in one (or more) scripting languages-
• JavaScript is preferred. Python or Perl-plus
• Advanced Unix/Linux experience
• Ability to analyze java heap dumps as well as thread dumps
• Working knowledge of the components in a web applications stack.
• Experience diagnosing performance degradation (e.g. explain plans, database tuning)
• Strong teammate with high level of commitment and excellent communication skills

Desired Skills

The following additional skills are preferred but not required:

• Understanding of Web Services, JDBC, ODBC
• Understanding of TCP/IP and Networking knowledge
• Experience with Splunk
• Understanding of remote administration via SSH, SNMP, WMI, Powershell
• A fundamental understanding of ITSM, ITIL, and/or CMDB