TECHNICAL SUPPORT ENGINEER

As a Technical Support Engineer at our Mumbai location, your role involves providing technical support to clients/customers by troubleshooting, conducting online testing, and offering solutions. You will be responsible for: - Providing support to internal/external customers within the set SLA parameters - Facilitating calls with customers to explain and resolve technical issues - Performing initial troubleshooting, analysis, and testing service flows to resolve customer concerns - Collaborating and coordinating with backend teams to identify and resolve customer issues - Capturing and documenting all queries/concerns via ticketing tools, email, or calls - Responding to customers through various communication channels and ensuring timely updates - Sharing periodic updates and feedback with stakeholders - Maintaining regular trackers and publishing reports - Ensuring 100% adherence to team and organizational processes - Managing time effectively, handling tickets, engaging with customers, and communicating cross-functionally - Following compliance and SOPs diligently Qualifications and skills required for this role include: - Graduation or Post-graduation (B.E/B.Tech) - 2 to 5 years of experience, preferably in the Telecom Domain - Excellent written and verbal communication skills - Basic knowledge of Linux, MySql, Oracle, Phoenix, and Hive - Analytical mindset with a focus on solving client/customer issues and making independent decisions - Proactive, self-motivated, and a team player - Willingness to work in a 24x7 environment - Strong planning and organizational abilities Joining us means: - Impactful Work: You will play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. - Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with ample chances for professional development. - Innovative Environment: Work alongside a world-class team in a challenging and fun environment where innovation is celebrated. Tanla is an equal opportunity employer that values diversity and is committed to creating an inclusive workplace for all employees. Visit our website at [Tanla](https://www.tanla.com) for more information.,