Provide remote support to resolve product related issues during the POC (Proof of Concept) post-deployment phase, through research and troubleshooting.

Debug system level problems in a multi-vendor, multi-protocol network environment with high-level technical expertise on complex issues.

Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority.

Resolve all technical issues, clearly documenting the analysis and customer communication and action items within the SLA post engagement.

To Fly High in this role, you have:

A bachelor s degree in computer science or information technology with 2+ years of technical support experience in a large enterprise organization

A solid understanding of technical support processes and customer management

Excellent multi-tasking skills with the ability to work well under pressure

Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding

Solid, in-depth knowledge of Networking Security Concepts

Demonstrated a detail-orientation toward quality, results, and goal achievement

A solid understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP

An excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security Firewalls/Proxy and SIEMs

Experience in packet capture/analysis with tcpdump and Wireshark

Experience in reading and analyzing log files

It would be great if you also have:

Industry relevant certification such as AWS, Azure, GCP (Google Cloud Platform), CISSP, Cisco, CEH (Certified Ethical Hacker)

Knowledge of Java and SQL

Scripting language (e.g., Perl, python) experience

An understanding of cloud platforms like Azure, O365 suite, AWS (Amazon Web Services), Salesforce

A good understanding of Linux/Unix

Company Benefits and Perks:

Why work hereIt s simple. You are looking for a place you can call home; one that will invest in you, the whole of you. We are a people-first organization: we know that great companies start with great people. If you want to make a real difference and work with a diverse team that is passionate about protecting the world s data, then come join us! We are here to make the world better, to make you better let us invest in you.

At Skyhigh Security, we value and embrace diversity and inclusion. Everyone can bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all our employees.

Pension and Retirement Plans, helping you plan for your future

Comprehensive Benefit Coverage

Relax and Recharge! We give excellent Paid Time Off

Paid Parental Leave

Support for Community Involvement and Volunteering

We are serious about our commitment to diversity, which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each others unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Paid Parental Leave

Support for Community Involvement

Were serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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Technical Support Engineer