Technical Support Engineer

Job Overview

• Manage and configure DNS settings across various platforms, with a strong emphasis on

  Cloudflare

  .
• Handle domain registrations, renewals, and transfers using registrar accounts like

  GoDaddy

  ,

  Hostinger

  , and others.
• Troubleshoot DNS propagation issues and ensure optimal configuration for performance and security.

• Implement, manage, and troubleshoot

  SSL/TLS certificates

  to enforce

  HTTPS

  across all web properties.
• Configure and maintain web application

  firewall

  (WAF) rules and other security settings within Cloudflare.
• Monitor website uptime, performance, and security, responding to incidents and alerts promptly.

• Manage email forwarding and routing services, with specific expertise in

  ImprovMX

  .
• Possess a strong

  know-how of email deliverability

  , including troubleshooting issues related to SPF, DKIM, DMARC, and blacklists.
• Ensure reliable email delivery and resolve any sending or receiving issues for internal and external users.

• Serve as a primary technical point of contact for web and email-related inquiries.
• Communicate technical concepts clearly and effectively to both technical and non-technical stakeholders.
• Demonstrate a

  strong hold on English

  with excellent verbal and written

  communication skills

  .
• Be

  ready to work in a hybrid India-US environment

  , collaborating with team members across different time zones.

• Cloud & DNS:

  Proven experience with

  Cloudflares

  suite of tools (DNS, WAF, SSL/TLS, Caching).

• Domain Registrars:

  Familiarity with managing domains on platforms such as

  GoDaddy

  ,

  Hostinger

  , and other major registrars.

• Web Fundamentals:

  Solid understanding of core web technologies including

  DNS

  ,

  SSL

  , and

  HTTPS

  .

• Security:

  Basic know-how of firewall

  concepts and web security best practices.

• Email Systems:

  Demonstrable knowledge of

  email delivery know-how

  and experience with email forwarding services like

  ImprovMX

  .

• Communication:

  Exceptional English communication skills (both written and verbal).

• 2+ years of experience in a similar role (e.g., Technical Support, Web Administrator, Systems Engineer).

• Experience in scripting or automation for routine tasks.
• Ability to work independently with minimal supervision in a remote setting.
• A customer-centric approach to problem-solving.

• This is a remote position based in India & 5 days of work

• The role requires flexibility to work during hours that overlap with US time zones (typically evening and night hours in India) to facilitate team collaboration.

• You will be part of a dynamic, supportive, and globally distributed team.

• Graduate from any stream (mandatory).