Technical Support Engineer

At Sciative, curiosity meets innovation. You are driven by the passion to revolutionize how industries grow and compete. The AI-powered SaaS tools enable intelligent pricing for airlines, luxury coaches, public transport, D2C brands, retail, e-commerce, hotel chains, and more. Currently pricing 40% of luxury buses in the country and counting 5 of the top hotel chains in India as clients, you process 5+ billion transactions daily. You are part of a dynamic and high-impact team of creators, technologists, and domain experts. Your responsibilities include ensuring all tech services related to the SaaS products are delivered smoothly and professionally. Key tasks involve setting up client data and API feeds, resolving integration issues, managing data integrity, monitoring system logs, tracking machine health, managing access controls, conducting health checks, and creating technical jobs to support business operations and product development. Your meticulous work ensures data accuracy, enabling scalable growth across Travel, Retail, and Hospitality sectors while supporting operational excellence through timely validations and issue resolution. Working at Sciative offers an accelerated learning curve with exposure to advanced tech stack areas like AI, API-based integrations, automations, data intelligence, data warehousing, networking, and cloud security. You will experience exceptional teamwork, cross-industry exposure, cutting-edge tech applications, and the momentum of a fast-paced startup environment where your contributions directly impact the growth story. To excel in this role, you should have an educational background in BSc IT, MCA, or a related field. Basic knowledge of Python and proficiency in Excel/Google Sheets are required. Comfort with large datasets, data tools, databases, logs, and data validation processes is essential. Strong analytical skills, attention to detail, problem-solving mindset, clear communication, and collaboration abilities are key. A proactive attitude, eagerness to learn, and ability to multitask in a fast-paced environment are highly valued.,