Technical Support Engineer - SAP MM, Java, SQL

Job Description

We help the world run better What youll do Owns and manages concurrent SRs in a ticketing system. Provides solutions to technical issues impacting customers business processes and their ability to conduct commerce through SAP applications. Adheres to KPIs, especially responsiveness SLAs and productivity goals. Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects Maintains personal broad knowledge of product area and deep component expertise. Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations. Collaborates with global support engineers across the product area to drive positive customer outcomes. Provides ongoing and timely communication via phone and email to customers regarding the status of their requests. Drives creation of knowledge in component area of expertise and drives proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents. Provide on-call support during evenings and weekends as required by a rotational schedule Provide exceptional support to our customers via Chat, Phone and Email Available to work in rotational shifts All other duties as assigned What you bring Bachelor s or Master s Degree with a technical discipline or a minimum of 1-2 years of experience in Support, Software Development, IT, or Quality Assurance Mandatory 4-10 years of experience with one or more of the following: Positive attitude and passion towards Customer support Knowledge of SAP Ariba Network solution integrating the buyer and suppliers is most preferred Knowledge of SAP Materials Management (SAP MM) and ABAP is most preferred. Experience with one or more of the following: Writing SQL queries Reading Java and object-oriented programming o XML, IDOC, HTTP, SOAP UI and HTML Analyzing logs based on error codes Reading Java and object-oriented programming Reading JSON (JavaScript Object Notation) XML, including SOAP and HTM Fiddler and/or Soap UI applications Troubleshooting and debugging common web-browsers HTTP and security SSO (Single Sign-on) technologies, particularly SAML Knowledge of business processes and transactions such as purchase orders, invoices, catalogs and punch-out catalogs, reconciliation (orders, receipts and invoices), vendor management, contracts, sourcing (requests for quotes/price, auctions) and supply chain Exceptional written and oral communication skills; ability to listen and work with customers in real-time. Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction Proven ability to manage multiple tasks or projects with changing priorities. Thrives in a fast-paced environment and ability to work cross-culturally At least 4-7 Years working with an enterprise cloud application preferred Desireable Experience in a previous technical support or customer service role Experience working with SAP Supply Chain Collaboration solutions. Experience working on SAP MM module Meet your team As part of the Business Network for Supply Chain, the primary function of the Technical Support Engineer is to use product & technical expertise to support customers experiencing issues on Business Network for Supply Chain Collaboration and SAP ERP(MM) system #SolutionSupportEngT2, #SolutionSupportEngT1 Bring out your best . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 427065 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 427065 Posted Date: Jun 3, 2025 Work Area: Customer Service and Support Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: