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Prolegion
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Technical Support Engineer

Technical Support Engineer

Prolegion

1 - 2 years

3 - 4 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Application support Interpersonal skills Operating systems Computer application Advanced Excel Windows Customer service Information technology Technical support Technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Application Support /Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support.

Responsibilities

Implement and install Plugin on the customers system.

Work offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication).

Act positively and respond promptly to the customer s requests/tickets.

Prepare, review and ensure accuracy of technical documentation.

Conduct Preventive / Corrective Maintenance remotely.

Perform any other job-related duties incidental to the work.

Requirements

Bachelors Degree in Information Technology, Engineering/Science, Computer application or any related field.

1 to 2 years experience in a familiar field.

Basic knowledge in operating systems (\\MS Windows).

Good Knowledge of advanced Excel.

Excellent verbal, written, and interpersonal skills.

Excellent team player.

Excellent customer service skills.

Attention to detail skills.

Effective communication skills.

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Technical Support Engineer