Technical Support Engineer

Job Description

Skills Required : 4- 6 Years of experience in IT support roles, with a focus on desktop/technical support. Hands - on experience with Office 365 applications, including user account management. Experience in providing first-line technical support for hardware, software, and network issues. Handled support tickets promptly while maintaining high customer satisfaction. Document technical issues and solutions effectively in the ticketing system. Knowledge, support troubleshoot Microsoft Intune for mobile and endpoint device management. Collaborate with the IT team to enhance support processes and implement new technologies. Strong problem-solving skills and technical troubleshooting abilities. Familiarity with Windows and Mac operating systems. Excellent communication skills and ability to work in a team Requirements Assist employees with resolving basic technical problems on both Windows and Mac operating systems. Ensure devices comply with organizational security policies and best practices. Manage and Support Office 365 applications, including user account creation, configuration, and issue resolution. Assist users in setting up and using various Office 365 tools and applications. Respond to and resolve technical support tickets within established timeframes. Accurately document technical issues, resolutions, and ongoing challenges in the ticketing system. Maintain up-to-date knowledge of recurring issues and solutions for future reference. Install, configure, and upgrade desktop hardware and software as needed. Contribute to internal knowledge-sharing sessions and best practice guides . Administer and support Microsoft Intune for device management, application deployment. Stay up to date with the latest IT trends and technologies to recommend improvements. Collaborate with global team for IT support and closely work to resolve issues.