Technical Support Engineer - International Voice Process

Greetings From IOPEX!

We are hiring candidates for International Tech Support.

Job Criteria:

- Immediate joiners required (available to join within 15-20 days)

- Excellent verbal communication skills in English

- Minimum 6 months of experience in an International Technical Voice Process (Healthcare & Desktop Support, Domestic Help Desk and AR Calling experience cannot be considered.)

- Ability to handle real-time voice calls

- HSC / Diploma / Any Degree

Designation

Compensation

CTC: 3LPA to 4.5 LPA (varies based on experience and current CTC)

Location

Shift Details:

- 5-day work week with rotational shifts, predominantly night shifts

- No calls accepted; share your resume via WhatsApp only

Perks & Benefits:

- Cab facility

- PF & ESI / Health Insurance

- IJP & career progression plans

Job Brief

We are looking for candidates experienced in providing phone based support for international customers in a technical process.

This individual will provide customers from international regions with the highest level of support including enquires about public eV charging stations, account maintenance, subscription enquires, refund processing, billing enquires, provide customer education and triage issues to other internal teams.

The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service.

They must have the ability to monitor, follow up and take complete ownership of customer issues.

• Help resolve issues that customers face in an EV charging ecosystem
  • Handle customer issues via phone for US region
• Triage issues to other internal teams across global locations
• Provide active updates to the customer until the issue has been resolved
• Accurately document tickets in-line with process requirements • Documentation and creating knowledge articles

Roles & Responsibilities

• • Help resolve issues that customers face in an EV charging ecosystem
• • Handle customer issues via phone for US region
• • Accurately document tickets in-line with process requirements
• • Triage issues to other internal teams across global locations
• • Provide active updates to the customer until the issue has been resolved

Competencies required:

• Customer handling skills.
• Excellent Communication Skills
• Problem solving skills.
• Documentation tickets in-line with process

Interested candidates forward your resumes to the below given whatsapp number

Name : Shriram - HR

Mobile : 7305999402