Technical Support Engineer - Fresher - US Shift

Job Description

Greetings from Trigent Software!! ** We are hiring for Technical Support Engineer ** Role: Technical Support Engineer Mode of Work: Work from Office Location: Bangalore Working Days: 5 days Shift: US Rotational shift Qualification: Only graduates (BE, BCA, MSC,BSC,BTech) Salary: Fresher - 2.40 LPA Responsibility: As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. - Maintain exceptional communication skills to keep our world-class systems running. - Act as the ongoing interface between the client and the system or application. - Dedicate to quality and ensure client satisfaction. - Collaborate with cross-functional teams to resolve complex issues. Professional & Technical Skills: - Must To Have Skills: Service Desk Management. - Good To Have Skills: Service Desk Voice Support. - Strong understanding of ITIL framework. - Experience in troubleshooting and resolving technical issues. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. Perks and Benefits: * 2- way Cab will be provided * Food facility **NP - Only Immediate Joiners** Interested candidates can connect to HR Reena @8072181834 or can share their updated resumes to reena_s@trigent.com Regards, HR Reena Trigent Software 8072181834 reena_s@trigent.com