Desktop Support Engineer

Job Title : Desktop Administrator

Location : Hyderabad (WFO)

Position : Full Time

Required Experience: 2-5 Years

Timings : 24/7 Rotational Shifts

Desktop Administration:

• Work on L1 tickets on ticketing System.
• Setup desktop computers and peripherals and test network connections.
• Install and test Laptop software applications and internet browsers.
• Test Laptops to ensure proper functioning also working on Installing Operating Systems on Laptops.
• Experience with:
• Laptop/Desktop Hardware.
• Windows 11, Mac OS.
• Application Softwares like MS Office, Ticketing software (Fresh Service), Adobe, Microsoft Teams, VPN Clients , Browsers , Hardening etc.
• Configuring LAN/Wi-Fi Network.

Preferred Certifications:

• Microsoft Certification
• Cisco Certification
• ITIL Certification

Communication:

• Excellent verbal and written communication skills (Must have)

Educational & Experience:

• A bachelors degree in computer science engineering, networking or any other related field.
• 2-5 years of working experience as a Desktop Engineer.
• ITIL v3 certification/experience preferred.

Job Duties:

• Work on tickets on ticketing System.
• Handle daily technical support activities desktop support, Hardware tasks on Laptops and desktops.