Engineer ITIS

Job Title:

Job Summary:

We are seeking a highly skilled and experienced Senior Desktop Support Engineer to provide IT support services in a fast-paced enterprise environment. The ideal candidate will be responsible for troubleshooting, diagnosing, and resolving hardware, software, and network-related issues while ensuring high levels of customer satisfaction.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other end-user devices.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain operating systems, applications, and security updates.
• Manage user accounts, permissions, and access rights in Active Directory and other enterprise systems.
• Support and troubleshoot Office 365, VPN connectivity, and enterprise applications.
• Work closely with IT teams to escalate and resolve complex technical issues.
• Assist with imaging, deployment, and asset management of end-user devices.
• Provide support for video conferencing, VoIP phones, and other collaboration tools.
• Document all support activities, troubleshooting steps, and resolutions in the IT service management system.
• Ensure compliance with IT policies, security protocols, and best practices.
• Coordinate with vendors for hardware repairs, replacements, and warranty claims.
• Strong knowledge of the ServiceNow tool, including experience working with service requests and incident tickets.

Required Skills & Experience:

• 4 years of experience in desktop support, IT helpdesk, or a similar role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory, Office 365 administration, and enterprise applications.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Hands-on experience with imaging and deployment tools (SCCM, Intune, MDT).
• Strong troubleshooting skills and ability to diagnose complex technical issues.
• Experience supporting remote users and working with ITSM ticketing systems (ServiceNow, Remedy, etc.).
• Knowledge of IT security best practices, including endpoint protection and data encryption.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a team environment.

Work Mode :