Technical Support Engineer

Job Description

We are looking for a dynamic Technical Support Engineer with exceptional server-side management skills and a knack for technical troubleshooting. The ideal candidate will be a quick thinker, an excellent communicator, and someone who thrives on solving complex problems efficiently. Key Responsibilities: Provide professional and effective technical support to customers via calls and emails. Understand customer issues thoroughly and resolve them, aiming for on-the-spot solutions whenever possible. Manage and troubleshoot WordPress , Drupal , or other Content Management Systems (CMS). Handle server-side infrastructure with strong expertise in Linux servers , Windows Servers and AWS infrastructure Analyze, troubleshoot, and resolve technical problems with a methodical approach. Continuously learn and adapt to new technologies and challenges. Collaborate effectively in a team environment and adapt to dynamic customer requirements and technical landscapes. Desired Qualities: Excellent verbal and written communication skills. A problem-solver with a customer-first mindset. Expressive, empathetic, and proactive in understanding and addressing customer concerns. Strong technical acumen, particularly in CMS platforms and server management. Join us if you are passionate about delivering top-notch technical support and are eager to grow in a challenging and rewarding environment Your prior work-experience or being a fresher does not matter. We are looking for high energy, street smart thinkers and enterprising folks