Technical Support Engineer

Job Description

Company Description Excitel Broadband, founded in 2015, is committed to providing world-class broadband experiences to Indian households. We serve over 1 million homes through a network of 2400+ partners across 50+ cities in India. As a European company with deep Indian roots, our aim is to be the most loved home broadband provider. Excitel leverages industry-leading technology and an end-to-end FTTH network to deliver lightning-fast speeds, ensuring an unparalleled internet experience. We are recognized as one of India's top and fastest-growing broadband networks. Role Description This is a full-time on-site role for a Technical Support Specialist located in Delhi, India. The Technical Support Specialist will be responsible for handling technical support queries, troubleshooting issues, and ensuring customer satisfaction. Daily tasks include analyzing technical problems, supporting customers via various channels, and providing quick and effective resolutions. Qualifications \n Strong Technical Support and Troubleshooting skills Excellent Analytical Skills to identify and resolve issues Experience in Customer Support and ensuring Customer Satisfaction Strong communication skills, both written and verbal Ability to work independently and in a team environment Bachelor's degree in Information Technology, Computer Science, or related field Experience in the broadband industry is a plus Show more Show less