Job
Description
Skills:
Technical Expertise in Water Treatment, Installation, Commissioning & Troubleshooting, Problem-Solving & Analytical Skills, Techno-Commercial Understanding, Training and Communication Skills, Customer and Dealer Support, Technical Documentation and Reporting,
Company Overview
Doshion Poly Science Pvt Ltd, a prominent vertical of the Doshion Group, specializes in manufacturing ion exchange resins, pharma polymers and membrane performance chemicals since last 50 years
With headquarters in Ahmedabad, the company delivers comprehensive water and wastewater treatment solutions
Operating and exporting to over 40 countries, Doshion Poly Science Pvt Ltd is recognized for its commitment to quality in the manufacturing industry
Job Overview
Doshion Poly Science Pvt Ltd is seeking a Technical Support Engineer to join our Hydropod team in Ahmedabad
This full-time role will involve providing technical expertise in water treatment systems and delivering exceptional support to our clients and dealers
As a Technical Support Engineer, you will be crucial in ensuring client satisfaction through your technical acumen and problem-solving abilities
Responsibilities
Technical Support and Advisory:
Provide technical assistance to sales teams, dealers, and customers regarding Hydropod products, including softeners, carbon filters, and related water filtration systems
Address and resolve technical queries, offering practical solutions for installation, operation, and maintenance challenges
Collaborate with dealers and customers to ensure the proper selection of Hydropod products for specific applications and water parameters by taking its water chemistry into consideration
Installation, Commissioning, And Troubleshooting
Oversee and guide dealers in the the installation, erection, and commissioning of automatic multi-port valve softeners, carbon filters, and other Hydropod products
Perform on-site troubleshooting and repairs, ensuring the smooth operation of installed systems if required
Train and guide dealers and end-users in the proper handling, maintenance, and operation of equipment
Product Expertise And Training
Develop in-depth knowledge of Hydropod products, including their features, applications, and benefits
Conduct technical training sessions for sales teams and dealers to enhance their understanding of product capabilities and operational aspects
Help in preparation technical manuals, troubleshooting guides, and training materials to support internal teams and external stakeholders
Techno-Commercial Role
Assist the sales team in preparing technically accurate proposals and presentations for clients
Participate in discussions with potential customers to explain product specifications and ensure technical feasibility
Support in developing competitive pricing and marketing strategies for technical projects based on market trends and customer requirements
Understand the competitive products available in the market and educate internal and external teams about the difference between Hydropod products and its competitors
Continuous Improvement
Gather feedback from customers and dealers to identify areas for product improvement and relay suggestions to the R&D team
Stay updated on industry developments and competitor offerings to enhance Hydropods technical edge
Candidate Background And Requirements
Experience and
Skills:
Minimum 3-5 years of experience in the installation, commissioning, and troubleshooting of water softeners, carbon filters, and related water treatment equipment
Hands-on experience with automatic multi-port valve softeners and other advanced water filtration systems is essential
Technical aptitude with the ability to understand and explain technical concepts to non-technical stakeholders
Proficiency in creating/ help design team create technical documentation, manuals, and reports
Personal Attributes
Excellent problem-solving skills with a customer-focused approach
Strong communication and interpersonal skills for interacting with teams, dealers, and customers
Ability to work independently and manage multiple technical support requests simultaneously
Education
Diploma or Bachelors degree in Mechanical, Chemical, or Environmental Engineering
Certifications in water treatment technology or related fields are a plus
Travelling Requirements
Moderate travel within India to dealer locations and customer sites for technical support and training
