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Cyvica Technologies
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Technical Support Engineer

Technical Support Engineer

Cyvica Technologies

3 years

0 Lacs

india

Posted:3 days ago| Platform:

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Skills Required

support security consulting troubleshooting coordination management documentation communication certifications azure compliance

Work Mode

Remote

Job Type

Full Time

Job Description

Company: Cyvica TechnologiesRole: Technical Support EngineerLocation: Remote / IndiaExperience: 1–3 yearsEmployment Type: Full-time

Company Description

Cyvica Technologies is a cloud and security consulting company helping startups, SMBs, and enterprises build secure, scalable, and reliable IT environments using the Microsoft ecosystem. We focus on practical cloud, security, and workplace solutions that work in real-world business environments.

Role Description

This is a full-time remote role for a Technical Support Engineer. You will support end users and clients by resolving day-to-day IT issues, providing timely technical assistance, and ensuring a smooth support experience. The role involves hands-on troubleshooting, user support, and coordination with internal teams for escalations when required.

Responsibilities

Provide L1/L2 technical support to end users
Troubleshoot issues related to Windows, Microsoft 365, Outlook, and email
Perform basic user account management (AD / Entra ID)
Handle support tickets and ensure timely resolution
Coordinate with cloud and security teams for escalations
Communicate clearly and professionally with users and clients
Maintain proper documentation of issues and resolutions

Requirements

Experience with Windows OS and Microsoft 365
Basic understanding of Active Directory / user management
Strong troubleshooting and communication skills
Willingness to learn cloud and security technologies
Responsible, customer-focused, and detail-oriented mindset

Education & Certifications (Preferred)

Diploma or Bachelor’s degree in IT, Computer Science, or a related field
Microsoft certifications such as:
MS-900 (Microsoft 365 Fundamentals)
AZ-900 (Azure Fundamentals)
SC-900 (Security, Compliance & Identity Fundamentals)
Any entry-level IT or support certifications are a plus
Hands-on skills and willingness to learn are valued more than certifications alone.

Interested?

Send your resume to jobs@cyvica.com

Let’s build reliable IT support - the right way

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Technical Support Engineer