Technical Support Engineer - Customer Engagement

The TSE uses their understanding of Pegasystems products, the technical environment in which they run, and our customers business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega

• Should be ready to work in Support coverage in rotational shifts
• Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
• Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
• Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
• Proven ability to interact directly with customers at all levels
• Demonstrated customer-facing skills including expectation management, communication skills, information management
• Demonstrated effective oral and written communication skills, including poise in pressure situations
• Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
• Troubleshooting and debugging experience would be an added advantage

• 2 to 3 years of experience in a technical role involving Java, J2EE expertise and databases programming experience.
• 2+ years of experience as a Java, J2EE software developer
• 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
• Demonstrated ability to successfully interact in technical discussions.
• Strong analytical and problem-solving skills.
• Should have extensive experience at Core Java, JSP, Servlets and JDBC
• In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems