Technical Support Engineer - CRM Implementation

Job Domain

IT-hardware and Networking

Job Description

Experience Required:

Minimum of 1 to 3 years of experience as a Customer Support preferably in Saas or Software product related organization with a thorough understanding of working with software , can apply.

Key Responsibilities:

• Identifying customers' requirements and onboarding customers with our no-code software.
• Integration with 3rd party software using our no code API & Webhook builders
• Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
• Develop and sustain strong customer relationships to enhance satisfaction
• Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
• Provided technical support and guidance on software features and functionalities.
• Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
• Minimise the Churn ratio by providing high-quality customer support and experience

Preferred Skills

• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple SaaS product lines and customer segments.
• Should be a proactive communicator

Qualifications:

• Bachelor’s degree in IT, Computer Science.
• Strong logical reasoning skills with the attitude to get this done
• Basic understanding of any programming language
• Strong background in software project management.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple SaaS product lines and customer segments
• Should be a proactive communicator