Technical Support Engineer

Job Description

About Us CrediWatch is a data intelligence platform serving Financial Institutions, Governments, and Legal Bodies. We provide insights from various data sources to help organizations make smarter decisions quickly. Key Responsibilities  Monitor product performance and identify potential issues.  Investigate and resolve data-related issues.  Collaborate with internal teams to trace and validate data sources.  Perform root cause analysis and propose preventive measures.  Respond to technical queries from internal teams or clients.  Escalate unresolved issues and follow up to ensure resolution.  Assist in documenting common issues and solutions.  Help monitor system health and ensure platform stability. Skills & Qualifications  Graduate from any discipline.  Strong problem-solving and analytical skills.  Basic understanding of computer systems and troubleshooting.  Good written and verbal communication skills.  Ability to prioritize tasks and manage time efficiently.  Familiarity with support or ticketing tools is a plus. Key Attributes  Proactive and eager to learn.  Strong team player with a collaborative mindset.  Able to work independently and take ownership.  Commitment to delivering high-quality work.