The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities Reproduce customer environment and run tests Manage and address electronic tickets efficiently Liaise between sales team, customer success team, and customers to properly address customer problems Troubleshoot and configure software and hardware Qualifications 2+ years' of technical support experience Customer service oriented Strong written and verbal and troubleshooting skills Show more Show less
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.. Responsibilities. Reproduce customer environment and run tests. Manage and address electronic tickets efficiently. Liaise between sales team, customer success team, and customers to properly address customer problems. Troubleshoot and configure software and hardware. Qualifications. 2+ years' of technical support experience. Customer service oriented. Strong written and verbal and troubleshooting skills. Show more Show less
Company Description Cohesive Technologies is a leading provider of unified communication solutions, integrating state-of-the-art technology to deliver value-added results. We offer a comprehensive range of Telecom, Security, Networking, AV, and Home Automation solutions tailored for businesses. Our solutions are designed with customer insights and our core promise of Convergence in mind, ensuring that we meet the diverse needs of our clients. Key Responsibilities: Graphic Design - Design engaging visual materials including brochures, newsletters, posters, event backdrops, product catalogs, social media posts, and web banners. - Collaborate with marketing and product teams to develop creative concepts. - Prepare print-ready files and coordinate with vendors for production. Video Editing - Edit promotional, corporate, and product videos for digital marketing and events. - Create short-form videos for social media platforms (Instagram Reels, YouTube Shorts, LinkedIn, etc.). - Add motion graphics, transitions, subtitles, and animations as needed. - Optimize video content for different platforms and aspect ratios. - Maintain an organized library of video footage, templates, and project files. Creative & Technical Tasks - Stay updated with the latest design trends, tools, and social media content styles. - Suggest new ideas for campaigns, product showcases, and branding visuals. - Work closely with the marketing team to meet campaign goals and timelines. Required Skills & Software Knowledge: Design Tools: Adobe Photoshop, Illustrator, CorelDRAW (if applicable), InDesign, Canva. Video Tools: Adobe Premiere Pro, After Effects, Wondershare Filmora, and any other relevant tools will be an added advantage. Bonus Skills: Basic 3D design, motion graphics, photography, and social media management. Qualifications: 1. Bachelor’s degree or diploma in Graphic Design, Visual Communication, Multimedia, or related field. 2. 1–3 years of experience in a similar role. Additional Requirements: Minimum 2 years of experience Mandatory to have your own laptop for the probation period.
Company Description Cohesive Technologies is a leading provider of unified communication solutions, integrating state-of-the-art technology to deliver value-added results. We offer a comprehensive range of Telecom, Security, Networking, AV, and Home Automation solutions tailored for businesses. Our solutions are designed with customer insights and our core promise of Convergence in mind, ensuring that we meet the diverse needs of our clients. Key Responsibilities: Graphic Design -Design engaging visual materials including brochures, newsletters, posters, event backdrops, product catalogs, social media posts, and web banners. -Collaborate with marketing and product teams to develop creative concepts. -Prepare print-ready files and coordinate with vendors for production. Video Editing -Edit promotional, corporate, and product videos for digital marketing and events. -Create short-form videos for social media platforms (Instagram Reels, YouTube Shorts, LinkedIn, etc.). -Add motion graphics, transitions, subtitles, and animations as needed. -Optimize video content for different platforms and aspect ratios. -Maintain an organized library of video footage, templates, and project files. Creative & Technical Tasks -Stay updated with the latest design trends, tools, and social media content styles. -Suggest new ideas for campaigns, product showcases, and branding visuals. -Work closely with the marketing team to meet campaign goals and timelines. Required Skills & Software Knowledge: Design Tools: Adobe Photoshop, Illustrator, CorelDRAW (if applicable), InDesign, Canva. Video Tools: Adobe Premiere Pro, After Effects, Wondershare Filmora, and any other relevant tools will be an added advantage. Bonus Skills: Basic 3D design, motion graphics, photography, and social media management. Qualifications: 1. Bachelor's degree or diploma in Graphic Design, Visual Communication, Multimedia, or related field. 2. 13 years of experience in a similar role. Additional Requirements: Minimum 2 years of experience Mandatory to have your own laptop for the probation period.