About Us CrediWatch is a data intelligence platform serving Financial Institutions, Governments, and Legal Bodies. We provide insights from various data sources to help organizations make smarter decisions quickly. Key Responsibilities Monitor product performance and identify potential issues. Investigate and resolve data-related issues. Collaborate with internal teams to trace and validate data sources. Perform root cause analysis and propose preventive measures. Respond to technical queries from internal teams or clients. Escalate unresolved issues and follow up to ensure resolution. Assist in documenting common issues and solutions. Help monitor system health and ensure platform stability. Skills & Qualifications Graduate from any discipline. Strong problem-solving and analytical skills. Basic understanding of computer systems and troubleshooting. Good written and verbal communication skills. Ability to prioritize tasks and manage time efficiently. Familiarity with support or ticketing tools is a plus. Key Attributes Proactive and eager to learn. Strong team player with a collaborative mindset. Able to work independently and take ownership. Commitment to delivering high-quality work.
Key Responsibilities: Troubleshooting and Repair: Diagnosing and resolving hardware issues in laptops, including component-level repairs such as soldering and desoldering. Component Replacement: Replacing faulty or damaged components like motherboards, screens, keyboards, and hard drives. System Optimization: Ensuring optimal performance of laptop hardware through testing, maintenance, and upgrades. Customer Interaction: Communicating technical information to customers in a clear and understandable manner, providing repair estimates, and offering solutions. Documentation: Maintaining records of repairs, parts inventory, and troubleshooting procedures. Required Skills: Technical Proficiency: Strong knowledge of computer hardware, including motherboards, processors, memory, and peripherals. Troubleshooting Skills: Ability to diagnose and resolve complex hardware issues using specialized tools and software. Repair Skills: Proficiency in soldering, desoldering, and other repair techniques. Communication Skills: Ability to explain technical information to non-technical users and collaborate with other team members. Problem-Solving Skills: Ability to analyze situations, identify root causes, and develop effective solutions.
Key Responsibilities: Maintaining Office Premises: Ensuring office premises are clean and maintained. Serving Refreshments: Preparing and serving tea, coffee, and other refreshments to staff and visitors. Administrative Support: Assisting with tasks like photocopying, filing, and organizing documents. Running Errands: Handling mail, deliveries, and other tasks as needed. Managing Supplies: Monitoring office supply levels and assisting with restocking. Greeting Visitors: Providing a welcoming presence and directing visitors appropriately. Assisting Staff: Supporting other office staff with various tasks to ensure a smooth workflow. Basic Maintenance: Coordinating maintenance and repair of office equipment. Assiting the Management in operaitonal tasks. Running errands for the management Skills Required: Good Communication: Effectively communicating with staff and visitors. Organizational Skills: Managing multiple tasks and keeping things organized. Time Management: Prioritizing tasks and completing them efficiently. Physical Stamina: Being able to perform tasks that may involve standing, lifting, or moving items. Basic Computer Skills: Familiarity with MS Office applications can be helpful. Cleanliness & Hygiene: Maintaining a high standard of cleanliness and hygiene. Should have a valid license and a two wheeler. We are a pet friendly office.
Customer Support Executive (Fintech SaaS — Credit Risk) About the role We’re looking for a Customer Support Executive who has worked in a software product company (preferably fintech) and can support enterprise banking users—primarily Credit Risk teams. You’ll be the first line of ownership for customer issues, combining strong domain understanding in credit risk with hands-on troubleshooting to keep our users successful. What you’ll do Own L1/L2 support: Triage, reproduce, and resolve tickets via email/online conference/phone; escalate to Product/Engineering with crisp context and logs. Be the product & domain expert: Understand the product features and guide users on best practices. Investigate with data: Use basic SQL/queries, logs, and dashboards (e.g., Grafana/Kibana) to pinpoint issues and validate fixes. Customer communication: Provide timely updates, manage expectations with SLAs/OLAs, and turn complex findings into clear, non-jargon summaries. Incident handling: Coordinate severity calls, publish RCAs/post-mortems, and ensure follow-through on corrective actions. Quality & process: Maintain runbooks, macros, and knowledge base; spot patterns and propose product/UX improvements. Compliance-aware support: Handle data securely; follow processes aligned to banking InfoSec requirements. Voice of customer: Channel feedback into product roadmaps and documentation; help shape training and go-live checklists. Must-have qualifications Minimum 2 years in B2B software product support (SaaS) with fintech/banking exposure. Working knowledge of credit risk concepts (e.g. scorecards, bureau data, covenants/EWS alerts, NPA/GNPA terminology). Comfortable with basic SQL and using ticketing systems (e.g., Zendesk/Freshdesk/Jira). Clear written & verbal communication with enterprise stakeholders (A/C Managers, Risk Analysts, PMs, Engineers). Experience running SLA-driven support with thoughtful escalations and crisp documentation. Nice to have Familiarity with banking data sources (CIBIL/Experian, statement parsers, bank connectors), and UPI/collections flows. Exposure to monitoring/logging tools (Grafana, Kibana, CloudWatch). Understanding of RBI guidelines, EWS practices, or Basel-aligned risk parlance (at a working level). Ability to run basic data checks (CSV/Excel, Looker/Metabase dashboards). Comfort with on-call rotations for major incidents/releases. How you’ll be measured (KPIs) SLA adherence / First Response Time / Resolution Time CSAT and qualitative feedback from bank users Ticket deflection via quality of knowledge base & macros Bug reproduction quality and time-to-engineering handoff RCA quality and follow-through on corrective actions Working model Location: Bengaluru Hours: Banking business hours with occasional after-hours/on-call during releases or sev-1 incidents. Employment: Full-time. Compensation & growth Competitive salary with performance incentives. Clear growth path into Senior Support / Solutions / Product Operations based on ownership and impact. Equal opportunity We’re an equal opportunity employer and value diversity. We consider all applicants without regard to race, religion, gender identity, sexual orientation, age, or disability.
This is a hybrid EA + People Ops role. Youll be the go-to person for the CXO , making sure their days are smooth while also keeping people operations and office buzzing with energy. Think of it as a mix of startup operations, EA, & People Free meal Cafeteria Performance bonus Provident fund Gratuity Women mentorship program Course reimbursements
Responsibilities: Drive company vehicle Schedule meetings & events Coordinate logistics Manage office operations Maintain confidentiality Provident fund
About the Role: We are looking for a reliable and well-mannered Driver & Office Assistant to support daily transportation needs and office operations. The ideal candidate will ensure safe and timely travel while maintaining the office environment in an organized manner. Key Responsibilities: Drive company car and ensure safe transportation for CXO and guests. Maintain vehicle cleanliness, fuel, and servicing schedules. Accomodate flexible timings to suit CXO schedules. Assist with office errands, deliveries, and basic administrative tasks. Support day-to-day office maintenance and cleanliness. Handle guests and coordinate logistics when needed. Requirements: Valid driver’s license (2- and 4-wheeler). Clean driving record and knowledge of local routes. Good personal grooming and communication. Responsible, punctual, and trustworthy. Well mannered and polite Preferred: Basic English communication skills. Prior experience in a similar role.
We are seeking a highly skilled and motivated Full Stack Python Developer to join our team and contribute to the Crediwatch Risk Management product. The ideal candidate will be flexible, thrive in a demanding startup environment, and report directly to the Lead Engineer. This is a work from office’ position at our office in Bangalore. Key Responsibilities Design and develop web scraping frameworks to extract structured and unstructured data from a variety of sources (government, regulatory, financial, and open-web). Build and maintain ETL pipelines for large-scale ingestion, transformation, and loading of data into data warehouses or document stores. Write efficient, scalable, and resilient Python code , including retry logic, job orchestration, and error handling. Work with Celery / Airflow / Dagster (or equivalent) to automate and schedule scraping and ETL jobs. Implement anti-bot bypass mechanisms including CAPTCHA solving integrations, headless browsers (e.g., Playwright), and session management. Ensure data quality, deduplication, and validation at every stage of the pipeline. Monitor and optimize scraping & ETL performance for speed, cost, and reliability. Collaborate with DevOps and Infra teams to deploy and scale workloads on AWS (ECS/Lambda/Batch) or similar cloud environments. Must have 3+ years hands-on experience in Python with a strong focus on data engineering. Proven experience with web scraping frameworks (Playwright, Requests, BeautifulSoup, Selenium, Scrapy). Strong understanding of ETL design patterns and best practices. Experience with task orchestration tools (Celery, Airflow, Dagster). Proficiency with databases and data stores (MySQL, PostgreSQL, MongoDB, S3, or Data Lakes). Working knowledge of Docker and containerized deployments. Familiarity with cloud environments (AWS preferred). Strong debugging, logging, and monitoring skills. Uses Git for source code management. Continuous Deployment - Writing new application features so they can be deployed with zero downtime. Strong ability to articulate architectures and problem statements. Experience with Kubernetes deployment. Good to have Experience with OCR tools (e.g., EasyOCR, Tesseract) for scraping complex sources. Knowledge of distributed scraping or proxy rotation strategies. Familiarity with data modeling and schema evolution. Exposure to message queues (Redis, RabbitMQ, Kafka). Experience with API integrations and data ingestion from third-party services. Plus Points Prior experience working in a fast-paced startup environment. Domain knowledge in the financial/data space. Any external, relevant certifications. Hands-on knowledge of deployment and monitoring tools. The process Candidates who get shortlisted will need to attend a scheduled coding challenge in our office. Those who qualify will need to go through a second round of interview Suitable candidates will be given an offer as per the company policy.
Job Description: Full Stack Developer (Ruby on Rails) - Crediwatch Risk Management Product We are seeking a highly skilled and motivated Full Stack Ruby on Rails Developer to join our team and contribute to the Crediwatch Risk Management product. The ideal candidate will be flexible, thrive in a demanding startup environment, and report directly to the Lead Engineer. This is a work from office position at our office in Bangalore. Must Have 3 - 6 Years of Experience in building scalable cloud-based and on premise web applications on Ruby On Rails Framework. Extensive experience with Rails 7. Strong knowledge in OOPS concepts and Design Patterns. Experience with SQL, MongoDB, or comparable relational database systems. Proficiency in building data visualizations and hands-on with behavior-driven development with RSpec. Hands-on experience with JavaScript-based UI frameworks like Stimulus, and Hotwire. Good front-end knowledge including HTML5, CSS. Uses Git for source code management. Continuous Deployment - Writing new application features so they can be deployed with zero downtime. Strong ability to articulate architectures and problem statements. Experience with Redis caching. Experience with Kubernetes deployment. Good to have Knowledge of handling and management of load-balancing and high availability systems and data replications across multiple data-centers. Experience working with ElasticSearch, Logstash, and Kibana. Experience working with Docker container. Plus Points Prior experience working in a fast-paced startup environment. Domain knowledge in the financial/data space. Any external, relevant certifications. Hands-on knowledge of deployment and monitoring tools. The process Candidates who get shortlisted will need to attend a scheduled coding challenge in our office. Those who qualify will need to go through a second round of interview Suitable candidates will be given an offer as per the company policy.
Responsibilities: * Implement performance management systems * Manage employee grievances * Lead recruitment efforts * Oversee payroll administration * Foster employe engagement Free meal Cafeteria Performance bonus Provident fund Gratuity Women mentorship program Course reimbursements
Responsibilities: * Collaborate with cross-functional teams on product roadmap & prioritization * Analyze market trends & customer needs * Define product strategy, roadmap & requirements * Manage delivery from ideation to launch Cafeteria Provident fund Gratuity Women mentorship program Course reimbursements
This is a work-from-office role at Jayanagar, 5 days a week. People Administration HR Policies Onboarding & Induction Employee Engagement Performance Management Recruitment Training Offboarding Payroll & Compliance Office operations Required Candidate profile Proactive and detail-oriented strong coordination skills, Passion for people Ability to work closely with cross-functional teams and stakeholders Perks and benefits Free Meal Cafeteria Perf Bonus PF Gratuity Courses
Responsibilities: Train students on robotics using Arduino, Raspberry Pi, Python & C++. Collaborate with industry partners for real-world applications. Develop curriculum for robotics education. Over time allowance Travel allowance