About Us CrediWatch is a data intelligence platform serving Financial Institutions, Governments, and Legal Bodies. We provide insights from various data sources to help organizations make smarter decisions quickly. Key Responsibilities Monitor product performance and identify potential issues. Investigate and resolve data-related issues. Collaborate with internal teams to trace and validate data sources. Perform root cause analysis and propose preventive measures. Respond to technical queries from internal teams or clients. Escalate unresolved issues and follow up to ensure resolution. Assist in documenting common issues and solutions. Help monitor system health and ensure platform stability. Skills & Qualifications Graduate from any discipline. Strong problem-solving and analytical skills. Basic understanding of computer systems and troubleshooting. Good written and verbal communication skills. Ability to prioritize tasks and manage time efficiently. Familiarity with support or ticketing tools is a plus. Key Attributes Proactive and eager to learn. Strong team player with a collaborative mindset. Able to work independently and take ownership. Commitment to delivering high-quality work.
Key Responsibilities: Troubleshooting and Repair: Diagnosing and resolving hardware issues in laptops, including component-level repairs such as soldering and desoldering. Component Replacement: Replacing faulty or damaged components like motherboards, screens, keyboards, and hard drives. System Optimization: Ensuring optimal performance of laptop hardware through testing, maintenance, and upgrades. Customer Interaction: Communicating technical information to customers in a clear and understandable manner, providing repair estimates, and offering solutions. Documentation: Maintaining records of repairs, parts inventory, and troubleshooting procedures. Required Skills: Technical Proficiency: Strong knowledge of computer hardware, including motherboards, processors, memory, and peripherals. Troubleshooting Skills: Ability to diagnose and resolve complex hardware issues using specialized tools and software. Repair Skills: Proficiency in soldering, desoldering, and other repair techniques. Communication Skills: Ability to explain technical information to non-technical users and collaborate with other team members. Problem-Solving Skills: Ability to analyze situations, identify root causes, and develop effective solutions.
Key Responsibilities: Maintaining Office Premises: Ensuring office premises are clean and maintained. Serving Refreshments: Preparing and serving tea, coffee, and other refreshments to staff and visitors. Administrative Support: Assisting with tasks like photocopying, filing, and organizing documents. Running Errands: Handling mail, deliveries, and other tasks as needed. Managing Supplies: Monitoring office supply levels and assisting with restocking. Greeting Visitors: Providing a welcoming presence and directing visitors appropriately. Assisting Staff: Supporting other office staff with various tasks to ensure a smooth workflow. Basic Maintenance: Coordinating maintenance and repair of office equipment. Assiting the Management in operaitonal tasks. Running errands for the management Skills Required: Good Communication: Effectively communicating with staff and visitors. Organizational Skills: Managing multiple tasks and keeping things organized. Time Management: Prioritizing tasks and completing them efficiently. Physical Stamina: Being able to perform tasks that may involve standing, lifting, or moving items. Basic Computer Skills: Familiarity with MS Office applications can be helpful. Cleanliness & Hygiene: Maintaining a high standard of cleanliness and hygiene. Should have a valid license and a two wheeler. We are a pet friendly office.
Customer Support Executive (Fintech SaaS — Credit Risk) About the role We’re looking for a Customer Support Executive who has worked in a software product company (preferably fintech) and can support enterprise banking users—primarily Credit Risk teams. You’ll be the first line of ownership for customer issues, combining strong domain understanding in credit risk with hands-on troubleshooting to keep our users successful. What you’ll do Own L1/L2 support: Triage, reproduce, and resolve tickets via email/online conference/phone; escalate to Product/Engineering with crisp context and logs. Be the product & domain expert: Understand the product features and guide users on best practices. Investigate with data: Use basic SQL/queries, logs, and dashboards (e.g., Grafana/Kibana) to pinpoint issues and validate fixes. Customer communication: Provide timely updates, manage expectations with SLAs/OLAs, and turn complex findings into clear, non-jargon summaries. Incident handling: Coordinate severity calls, publish RCAs/post-mortems, and ensure follow-through on corrective actions. Quality & process: Maintain runbooks, macros, and knowledge base; spot patterns and propose product/UX improvements. Compliance-aware support: Handle data securely; follow processes aligned to banking InfoSec requirements. Voice of customer: Channel feedback into product roadmaps and documentation; help shape training and go-live checklists. Must-have qualifications Minimum 2 years in B2B software product support (SaaS) with fintech/banking exposure. Working knowledge of credit risk concepts (e.g. scorecards, bureau data, covenants/EWS alerts, NPA/GNPA terminology). Comfortable with basic SQL and using ticketing systems (e.g., Zendesk/Freshdesk/Jira). Clear written & verbal communication with enterprise stakeholders (A/C Managers, Risk Analysts, PMs, Engineers). Experience running SLA-driven support with thoughtful escalations and crisp documentation. Nice to have Familiarity with banking data sources (CIBIL/Experian, statement parsers, bank connectors), and UPI/collections flows. Exposure to monitoring/logging tools (Grafana, Kibana, CloudWatch). Understanding of RBI guidelines, EWS practices, or Basel-aligned risk parlance (at a working level). Ability to run basic data checks (CSV/Excel, Looker/Metabase dashboards). Comfort with on-call rotations for major incidents/releases. How you’ll be measured (KPIs) SLA adherence / First Response Time / Resolution Time CSAT and qualitative feedback from bank users Ticket deflection via quality of knowledge base & macros Bug reproduction quality and time-to-engineering handoff RCA quality and follow-through on corrective actions Working model Location: Bengaluru Hours: Banking business hours with occasional after-hours/on-call during releases or sev-1 incidents. Employment: Full-time. Compensation & growth Competitive salary with performance incentives. Clear growth path into Senior Support / Solutions / Product Operations based on ownership and impact. Equal opportunity We’re an equal opportunity employer and value diversity. We consider all applicants without regard to race, religion, gender identity, sexual orientation, age, or disability.