Technical Support Engineer

Couchbase

4 - 7 years

25 - 30 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

unix backend ticketing nosql database design sat product design distribution system technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We seek a Technical Support Engineer to assist our rapidly growing customer base. As part of our Technical Support team, you will be the primary point of contact for Couchbase customers for all technical issues.
NoSQL databases are the answer to the demand for high-speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you'll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases.
This includes working with Golang, learning about the principles and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficient in the best practices for building NoSQL-backed applications.
you'll fit right in with us if you have a passion for unravelling complex issues and are comfortable working in a fast-paced environment. If you're looking to work in an open, collaborative environment side-by-side with our development engineers to resolve customer issues and shape future product design, we can t wait to hear from you

Responsibilities

Troubleshoot and solve customer issues on their deployments (on-prem and cloud).
Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate the customers on the use of the product
Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
Become a product expert for customers and stay up-to-date on new features in Couchbase.
Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices.
Train as a highly knowledgeable specialist in one or more Couchbase component area(s).
Act as a Single point of contact for one of the Strategic Customers.

Requirements

This role requires the Support Engineer to work in split shifts either Sat-we'd or we'd-Sun, depending on the requirements.
Degree in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
4-7 years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (eg databases, application servers, Hypervisors, Cloud etc)
Strong Unix/Linux administration skills
Familiarity with NoSQL databases
Experience in troubleshooting distributed high-performance systems
Experience using Kubernetes and Docker is a plus
Excellent analytical skills, passion for pinning down technical issues, and solving problems

Some benefits include:

Generous Time Off Program - Flexibility to care for you and your family
we'llness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
Ficial Planning - RSU equity program*, ESPP program*, Retirement programand Business Travel Insurance
Career Growth - Be valued, Create value approach
Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food Snacks for in-office employees.
And much more

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