Technical Support Engineer

Designation - Technical Support EngineerJob descriptionDeploy and maintain software on AWS EC2.Deploy and maintain database on SQL server 2014,2016,2017 and 2019 using AWS RDS service.Deploy software on client s on-premises infrastructure.Test and deploy upgrades, patches and maintain artifacts of multiple environments such as Development, Staging, Test and Production environments of software.Provide Application Support and work collaboratively with Development team to provide right solutions to customers.Sustain and improve the process of knowledge sharing throughout the company as well as clients by designing and developing ThreatModeler support documents with new software release.Maintain licensing of software for customer and internal application using Crypto licensing software.Maintaining & Logging of Fresh desk, a cloud-based customer service software for managing customer queries using ticketing system.Iterate on best practices to increase the quality & velocity of deploymentProvide support for integration of Single sign on services such as Okta, Azure Active directory, Active directory Federation services, Active Directory etc in Software.Provide support for Third party integration services in software such as AWS, Azure portal, Jenkins, JIRA, Azure pipelines, Azure boards.Provide Threat Framework information using SQL to ThreatModeler s Threat Research Center based on requirement.Move quickly and intelligently - seeing technical debt as your nemesisParticipation in 24/7 support for high availability of the software to the clients.Reproduce customer environment and run testsManage and address electronic tickets efficientlyLiaise between sales team, customer success team, and customers to properly address customer problemsTroubleshoot and configure software and hardwareQualifications :Bachelors or master s degree in Computer Science or related fieldDemonstrated experience of Microsoft IIS web server.Understanding of system administration in Microsoft environmentsAn ability to drive to goals and milestones while valuing and maintaining a strong attention to detailUnderstanding of REST APIs.Education  BCA in Computers, B.Tech/B.E. in Any Specialization