Technical Support Engineer

Avalara Technologies

2 - 7 years

2 - 7 Lacs

pune maharashtra india

Posted:12 hours ago| Platform: Foundit logo

Apply

Skills Required

api expertise saas products erp/crm systems case management technical support

Work Mode

On-site

Job Type

Full Time

Job Description

Serve as contact for external customers by answering technical support telephone calls, chats, and emails.
Own Tier 2 AvaTax and related Connector technical issues through resolution.
Attain intermediate/experienced proficiency in the primary functions and technical workings for AvaTax and related Connectors, and all Avalara services.
Comprehend technical interoperability for products in Avalara Portfolio.
Manage personal ticket workload to meet department SLAs and CSAT goals, with expected clarity and quality of documentation.
Collaborate with Tier 1/2 teams and the department QA team for process improvement and training.
Set up test environments to verify reported software bugs and record in our issue tracking system Jira.
Meet individual case management, SLA and C-SAT goals

What Youll Need to be Successful

Education: BE or MCA or MCS
2+ years in a technical support environment supporting software or SaaS products.
In depth technical expertise in supporting software or SaaS products, with a focus on APIs.
Experience with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, or similar systems.
Demonstrate examples of important Avalara Success Traits related to success in this position: Ownership, Urgency, Humility, Simplicity, Adaptability, Curiosity
Expertise in mainstream Support ticketing system and support request queue management.
Communicate with customers and managers regarding case management and status

More Jobs at Avalara Technologies

Senior Business Systems Analyst - Salesforce CPQ

Pune

7 - 12 yrs

INR 7 - 12 Lacs

US Taxation Analyst

Pune

2 - 7 yrs

INR 3 - 8 Lacs

Senior Tax Analyst - SUT

Pune

3 - 6 yrs

INR 7 - 13 Lacs

Senior US Taxation Analyst

Pune

4 - 9 yrs

INR 6 - 9 Lacs

Senior Manager, AI / ML Engineering

Pune

10 - 15 yrs

INR 37 - 40 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.