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Technical Support Engineer

Technical Support Engineer

Arting Digital

3 - 8 years

8 - 10 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

IT services Product management Sales Analytical SAAS Debugging Investigation Troubleshooting Technical support SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

[{"Salary":"8-10 LPA" , "Remote_Job":false , "Posting_Title":"Technical Support Engineer" , "Is_Locked":false , "City":"Bangalore North","Industry":"IT Services","Job_Description":"

Posting title: Technical Support Engineer

Experience: 3+ Years

Location: Bangalore

Work mode: On-site

Primary skills: SaaS Product, API Integration, Troubleshooting, SQL Server

Qualification: Any Graduate

Roles & Responsibilities :

Interfaces with customers at all stages of the problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)

Coordinate with the Sales team to onboard any new customer, and hand-hold them with various integrations.

Coordinate with the Product Management / Engineering team for customer-reported queries.

Demonstrates good judgement to actively assess situations, engage senior resources/management (as and when needed) to resolve complex / escalated Customer issues.

Systematically gathers relevant information and analyses a broad range of factors while investigating and resolving issues.

Schedule, participate and, where relevan,t lead Customer-facing calls (being well prepared, knowing his/her audience, their related needs and share information accordingly)

Required Skills-

Fantastic Customer-focused service skills (Empathy-based listening, written and verbal skills).

Excellent Analytical & Technical Troubleshooting skills.

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Technical Support Engineer