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Alp Consulting
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Technical Support Engineer

Technical Support Engineer

5 - 8 years

|

0 Lacs

Posted:15 hours ago| Platform:

Apply

Skills Required

remote support configuration and troubleshooting itil ticketing itil framework ticketing tools sle

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide technical support to customers via phone, email, or chat for desktop-related issues.
Troubleshoot hardware and software problems using various tools such as SLE (System Log Explorer) and remote support software.
Manage tickets through ticketing tools like ITIL framework to ensure timely resolution of customer queries.
Collaborate with internal teams to resolve complex technical issues that require escalation.

Desired Candidate Profile

5-8 years of experience in a similar role providing technical support for desktops/laptops/printers.
Proficiency in using ticketing tools like ITIL framework for managing customer requests.
Strong knowledge of configuration and troubleshooting techniques for common desktop applications.

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Consulting

San Francisco

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