Technical Support Engineer, Actimize

So, what s the role all about

Technical Support Engineer

How will you make an impact

You will be the front-line technical contact for customers, handling escalations and resolving issues related to NICE Actimize products and integrated third-party solutions. Your work will directly impact customer satisfaction and operational efficiency.

Have you got what it takes

• Troubleshooting and resolving customer problems via tickets, emails, or calls.


• Monitoring cloud environments for performance, security, and availability.


• Automating routine tasks using scripting to improve support operations.


• Collaborating with internal teams to resolve complex technical issues.


• Mentoring new team members and contributing to knowledge sharing.

Qualifications

• 2 5 years of experience in Production/Application Support.


• Strong experience with

  Linux/Unix

  and

  SQL/MSSQL/Oracle

  databases.


• Exposure to

  web applications

  ,

  AWS

  , and

  shell scripting

  is a plus.


• Excellent troubleshooting, problem-solving, and communication skills.


• Ability to work in a 24/7 support environment, including nights and weekends.


• Customer support experience, preferably international.


• Strong team player with a proactive and analytical mindset.

Key Responsibilities

• Act as the first point of contact for technical issues.


• Document and track incidents in the CRM system.


• Monitor cloud infrastructure and applications using dashboards and tools.


• Escalate complex or urgent issues to senior team members or managers.


• Ensure compliance with KPIs and customer support SLAs.


• Provide internal technical support and contribute to process improvements.

What s in it for you

Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

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