Digital Workplace Administrator

Role OverviewWe are seeking an experienced BMC Remedy Digital Workplace Administrator (SysAdmin ITSM Administrator) to lead the design, implementation, and optimization of service request workflows within our Remedy environment.
The selected candidate will play a key role in rebuilding and enhancing existing service requests currently being migrated from Remedy Service Request Management to Digital Workplace (native).The candidate should have hands-on experience in creating and managing Service Requests within Digital Workplace, coupled with a solid understanding of ITSM administration, workflow automation, and documentation practices.Key Responsibilities- Design, configure, and rebuild service requests within Digital Workplace to replace existing Remedy SRM requests.- Develop and optimize workflows to improve service request efficiency and user experience.- Perform ITSM administrative tasks such as managing groups, products, CIs, and maintaining the Approved Technology List (ATL).- Create and maintain process documentation, Remedy knowledge base articles, and configuration guides.- Assist in training other administrators and team members on ITSM best practices.- Ensure consistent alignment of ITSM configurations with organizational policies and SLAs.- Collaborate with cross-functional IT teams for smooth transition and ongoing support.Required Skills - Proven hands-on experience in creating Service Requests within BMC Digital Workplace (mandatory).- Experience with BMC Remedy ITSM Suite (version 23.x or newer).- Strong understanding of ITIL processes and ITSM administration.- Experience creating Remedy knowledgebase entries or similar documentation.- Ability to design and optimize complex service request workflows.- Strong troubleshooting and communication skills. Nice to Have- ITIL Foundation Certification.- Experience creating or managing Configuration Items (CIs) within a CMDB.- Familiarity with Service Mapping or SLA administration in Remedy.- Experience with knowledge management and self-service portal enablement.",