Technical Support Customer Support Executive

As a Technical Support Customer Service professional, your main responsibility will be to address customer needs and ensure they have a positive experience. Your skill set should include qualities like active listening, empathy, problem-solving, and effective communication. To provide excellent technical support and customer service, it is crucial to understand who your customers are and what they require. By offering multiple service options, you allow customers to reach out through their preferred communication channel. The ideal candidate for this position should have at least 1 year of experience working with end customers in a fast-paced environment. You should have a strong focus on meeting and exceeding customer needs, be able to quickly learn new concepts, efficiently manage your time, and make informed decisions to solve customer problems. Additionally, you must demonstrate initiative by following up, escalating issues when necessary, or seeking additional resources to ensure timely customer satisfaction. Attention to detail is vital, as you should be able to follow instructions accurately and possess excellent English writing skills, fluency in English, and good communication skills. Knowledge of Excel, Word, and Outlook is expected, and familiarity with basic SQL, JavaScript, and API would be advantageous.,