Job description US Shift Time: 8:00 am CST to 5:00 pm CST Technical Support Customer service professionals are responsible for addressing customer needs and ensuring they have good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Providing great technical support and customer service means knowing who your customers are and what they want. Give your customers several options for getting the service they need so they can reach out in their preferred channel of communication. Required Skills 1+ years of experience working directly with end customers in a fast-moving and dynamic organization Exceptional focus on meeting and exceeding customers’ needs Ability to learn fast, adopt new concepts Ability to multi-task and efficiently manage time Ability to make decisions and solve customer problems by responding to customers based on research from knowledge base articles and prior experiences Takes the initiative to follow-up, escalate, or seek additional resources to ensure customer satisfaction in a timely manner. Ability to follow instructions with 100% accuracy English Writing Skills (Grammar and Spelling) Fluency in English Good communication skills Good Excel / Word Knowledge Good Outlook Knowledge Basic SQL / JavaScript and API will be an added benefit Show more Show less
US Shift Time: 8:00 am CST to 5:00 pm CST Responsibilities: Design and execute test cases, test plans, and test strategies for complex software applications. Develop and maintain manual test cases. Develop and maintain automated tests using Selenium Web Driver. Create and maintain test data, test environments, and test documentation. Perform API testing using Postman or similar tools. Conduct regression testing to ensure the quality of the software after changes are made. Collaborate with developers, product owners, and other stakeholders to identify and resolve defects and issues. Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. Continuously improve the QA process by implementing best practices, tools, and techniques. Requirements: 5+ years of experience in QA testing, frontend testing, API automation tests, API tests, Selenium Web Driver, Test Automation, Postman, Regression test, and Agile methodologies. Automation/API and Data setup. Testing in JavaScript. Strong knowledge of software testing methodologies, tools, and processes. Experience with test management tools such as JIRA, TestRail, or similar. Ability to write and execute SQL queries to validate data. Excellent communication and collaboration skills. Ability to work independently and in a team environment. Strong problem-solving and analytical skills. Self-motivated, detail-oriented, and able to prioritize tasks effectively. Must-Have Skills: C# Selenium JavaScript SQL MS Excel Postman Fluent English
As a QA Tester in our team, you will be responsible for designing and executing test cases, test plans, and test strategies for complex software applications. Your role will involve developing and maintaining both manual and automated test cases using Selenium Web Driver. You will also create and manage test data, test environments, and test documentation to ensure thorough testing coverage. API testing using tools like Postman will be a key part of your responsibilities, along with conducting regression testing to uphold software quality post changes. Collaboration with developers, product owners, and stakeholders to identify and resolve defects and issues is crucial. You will actively participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. Additionally, you will play a role in enhancing the QA process by implementing best practices, tools, and techniques. To excel in this position, you must have at least 5 years of experience in QA testing, frontend testing, API automation tests, Selenium Web Driver, Test Automation, Postman, Regression test, and Agile methodologies. Proficiency in Automation/API and Data setup, testing in JavaScript, and a strong understanding of software testing methodologies, tools, and processes are essential. Familiarity with test management tools like JIRA, TestRail, or similar and the ability to write and execute SQL queries for data validation are required. Excellent communication and collaboration skills are a must-have for effective interaction with team members and stakeholders. You should be able to work independently as well as in a team environment, demonstrating strong problem-solving and analytical abilities. Being self-motivated, detail-oriented, and capable of prioritizing tasks effectively will be key to success in this role. Key Skills: - C# - Selenium - JavaScript - SQL - MS Excel - Postman - Fluent English If you meet these requirements and are looking to join a dynamic team, we would love to hear from you.,
As a Technical Support Customer Service professional, your main responsibility will be to address customer needs and ensure they have a positive experience. Your skill set should include qualities like active listening, empathy, problem-solving, and effective communication. To provide excellent technical support and customer service, it is crucial to understand who your customers are and what they require. By offering multiple service options, you allow customers to reach out through their preferred communication channel. The ideal candidate for this position should have at least 1 year of experience working with end customers in a fast-paced environment. You should have a strong focus on meeting and exceeding customer needs, be able to quickly learn new concepts, efficiently manage your time, and make informed decisions to solve customer problems. Additionally, you must demonstrate initiative by following up, escalating issues when necessary, or seeking additional resources to ensure timely customer satisfaction. Attention to detail is vital, as you should be able to follow instructions accurately and possess excellent English writing skills, fluency in English, and good communication skills. Knowledge of Excel, Word, and Outlook is expected, and familiarity with basic SQL, JavaScript, and API would be advantageous.,
Job description US Shift Time: 8:00 am CST to 5:00 pm CST We are seeking a detail-oriented BPO Excel Analyst to provide advanced Excel analysis and reporting support to our customers. This role requires a blend of technical expertise and strong communication skills to deliver accurate insights and ensure exceptional customer experience. Key Responsibilities: Perform data analysis and create reports using advanced Excel functions. Develop charts, pivot tables, and dashboards for business insights. Communicate effectively with customers, demonstrating active listening, empathy, and problem-solving skills. Ensure timely and accurate execution of tasks while maintaining high-quality standards. Collaborate with internal teams to resolve issues and provide solutions. Required Skills & Qualifications: Experience: 2+ years of direct customer-facing experience in a fast-paced environment. Excel Expertise: Strong knowledge of formulas and functions (e.g., VLOOKUP, INDEX-MATCH), Pivot Tables, Charts, and text manipulation. Strong focus on customer satisfaction and ability to exceed expectations. Quick learner with adaptability to new tools and processes. Excellent time management and multitasking abilities. Problem-solving skills with the ability to make informed decisions based on research and prior experience. Proactive in follow-ups, escalations, and ensuring timely resolution. High attention to detail and ability to follow instructions with 100% accuracy. Strong English communication skills (written and verbal) with proper grammar and spelling. Proficiency in MS Outlook, Word, and PowerPoint.
As a QA Tester in the team, your role will involve designing and executing test cases, test plans, and test strategies for complex software applications. You will be responsible for developing and maintaining both manual and automated test cases using Selenium Web Driver. Additionally, you will create and manage test data, test environments, and test documentation to ensure thorough testing coverage. Key Responsibilities: - Design and execute test cases, test plans, and test strategies for complex software applications - Develop and maintain manual and automated test cases using Selenium Web Driver - Create and manage test data, test environments, and test documentation - Conduct API testing using tools like Postman - Perform regression testing to uphold software quality post changes - Collaborate with developers, product owners, and stakeholders to identify and resolve defects and issues - Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives - Enhance the QA process by implementing best practices, tools, and techniques Qualifications Required: - Minimum 5 years of experience in QA testing, frontend testing, API automation tests, Selenium Web Driver, Test Automation, Postman, Regression test, and Agile methodologies - Proficiency in Automation/API and Data setup, testing in JavaScript, and a strong understanding of software testing methodologies, tools, and processes - Familiarity with test management tools like JIRA, TestRail, or similar - Ability to write and execute SQL queries for data validation If you meet these requirements and are looking to join a dynamic team, the company would love to hear from you.,