Job description US Shift Time: 8:00 am CST to 5:00 pm CST Technical Support Customer service professionals are responsible for addressing customer needs and ensuring they have good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Providing great technical support and customer service means knowing who your customers are and what they want. Give your customers several options for getting the service they need so they can reach out in their preferred channel of communication. Required Skills 1+ years of experience working directly with end customers in a fast-moving and dynamic organization Exceptional focus on meeting and exceeding customers’ needs Ability to learn fast, adopt new concepts Ability to multi-task and efficiently manage time Ability to make decisions and solve customer problems by responding to customers based on research from knowledge base articles and prior experiences Takes the initiative to follow-up, escalate, or seek additional resources to ensure customer satisfaction in a timely manner. Ability to follow instructions with 100% accuracy English Writing Skills (Grammar and Spelling) Fluency in English Good communication skills Good Excel / Word Knowledge Good Outlook Knowledge Basic SQL / JavaScript and API will be an added benefit Show more Show less
US Shift Time: 8:00 am CST to 5:00 pm CST Responsibilities: Design and execute test cases, test plans, and test strategies for complex software applications. Develop and maintain manual test cases. Develop and maintain automated tests using Selenium Web Driver. Create and maintain test data, test environments, and test documentation. Perform API testing using Postman or similar tools. Conduct regression testing to ensure the quality of the software after changes are made. Collaborate with developers, product owners, and other stakeholders to identify and resolve defects and issues. Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. Continuously improve the QA process by implementing best practices, tools, and techniques. Requirements: 5+ years of experience in QA testing, frontend testing, API automation tests, API tests, Selenium Web Driver, Test Automation, Postman, Regression test, and Agile methodologies. Automation/API and Data setup. Testing in JavaScript. Strong knowledge of software testing methodologies, tools, and processes. Experience with test management tools such as JIRA, TestRail, or similar. Ability to write and execute SQL queries to validate data. Excellent communication and collaboration skills. Ability to work independently and in a team environment. Strong problem-solving and analytical skills. Self-motivated, detail-oriented, and able to prioritize tasks effectively. Must-Have Skills: C# Selenium JavaScript SQL MS Excel Postman Fluent English
As a QA Tester in our team, you will be responsible for designing and executing test cases, test plans, and test strategies for complex software applications. Your role will involve developing and maintaining both manual and automated test cases using Selenium Web Driver. You will also create and manage test data, test environments, and test documentation to ensure thorough testing coverage. API testing using tools like Postman will be a key part of your responsibilities, along with conducting regression testing to uphold software quality post changes. Collaboration with developers, product owners, and stakeholders to identify and resolve defects and issues is crucial. You will actively participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives. Additionally, you will play a role in enhancing the QA process by implementing best practices, tools, and techniques. To excel in this position, you must have at least 5 years of experience in QA testing, frontend testing, API automation tests, Selenium Web Driver, Test Automation, Postman, Regression test, and Agile methodologies. Proficiency in Automation/API and Data setup, testing in JavaScript, and a strong understanding of software testing methodologies, tools, and processes are essential. Familiarity with test management tools like JIRA, TestRail, or similar and the ability to write and execute SQL queries for data validation are required. Excellent communication and collaboration skills are a must-have for effective interaction with team members and stakeholders. You should be able to work independently as well as in a team environment, demonstrating strong problem-solving and analytical abilities. Being self-motivated, detail-oriented, and capable of prioritizing tasks effectively will be key to success in this role. Key Skills: - C# - Selenium - JavaScript - SQL - MS Excel - Postman - Fluent English If you meet these requirements and are looking to join a dynamic team, we would love to hear from you.,
As a Technical Support Customer Service professional, your main responsibility will be to address customer needs and ensure they have a positive experience. Your skill set should include qualities like active listening, empathy, problem-solving, and effective communication. To provide excellent technical support and customer service, it is crucial to understand who your customers are and what they require. By offering multiple service options, you allow customers to reach out through their preferred communication channel. The ideal candidate for this position should have at least 1 year of experience working with end customers in a fast-paced environment. You should have a strong focus on meeting and exceeding customer needs, be able to quickly learn new concepts, efficiently manage your time, and make informed decisions to solve customer problems. Additionally, you must demonstrate initiative by following up, escalating issues when necessary, or seeking additional resources to ensure timely customer satisfaction. Attention to detail is vital, as you should be able to follow instructions accurately and possess excellent English writing skills, fluency in English, and good communication skills. Knowledge of Excel, Word, and Outlook is expected, and familiarity with basic SQL, JavaScript, and API would be advantageous.,
Job description US Shift Time: 8:00 am CST to 5:00 pm CST We are seeking a detail-oriented BPO Excel Analyst to provide advanced Excel analysis and reporting support to our customers. This role requires a blend of technical expertise and strong communication skills to deliver accurate insights and ensure exceptional customer experience. Key Responsibilities: Perform data analysis and create reports using advanced Excel functions. Develop charts, pivot tables, and dashboards for business insights. Communicate effectively with customers, demonstrating active listening, empathy, and problem-solving skills. Ensure timely and accurate execution of tasks while maintaining high-quality standards. Collaborate with internal teams to resolve issues and provide solutions. Required Skills & Qualifications: Experience: 2+ years of direct customer-facing experience in a fast-paced environment. Excel Expertise: Strong knowledge of formulas and functions (e.g., VLOOKUP, INDEX-MATCH), Pivot Tables, Charts, and text manipulation. Strong focus on customer satisfaction and ability to exceed expectations. Quick learner with adaptability to new tools and processes. Excellent time management and multitasking abilities. Problem-solving skills with the ability to make informed decisions based on research and prior experience. Proactive in follow-ups, escalations, and ensuring timely resolution. High attention to detail and ability to follow instructions with 100% accuracy. Strong English communication skills (written and verbal) with proper grammar and spelling. Proficiency in MS Outlook, Word, and PowerPoint.
As a QA Tester in the team, your role will involve designing and executing test cases, test plans, and test strategies for complex software applications. You will be responsible for developing and maintaining both manual and automated test cases using Selenium Web Driver. Additionally, you will create and manage test data, test environments, and test documentation to ensure thorough testing coverage. Key Responsibilities: - Design and execute test cases, test plans, and test strategies for complex software applications - Develop and maintain manual and automated test cases using Selenium Web Driver - Create and manage test data, test environments, and test documentation - Conduct API testing using tools like Postman - Perform regression testing to uphold software quality post changes - Collaborate with developers, product owners, and stakeholders to identify and resolve defects and issues - Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives - Enhance the QA process by implementing best practices, tools, and techniques Qualifications Required: - Minimum 5 years of experience in QA testing, frontend testing, API automation tests, Selenium Web Driver, Test Automation, Postman, Regression test, and Agile methodologies - Proficiency in Automation/API and Data setup, testing in JavaScript, and a strong understanding of software testing methodologies, tools, and processes - Familiarity with test management tools like JIRA, TestRail, or similar - Ability to write and execute SQL queries for data validation If you meet these requirements and are looking to join a dynamic team, the company would love to hear from you.,
Job description US Shift Time: 8:00 am CST to 5:00 pm CST How will you help: · Design, Develop and Deploy technology solutions to Azure/Cloud. · Work with architects, product owners, and project managers to understand business and user requirements. · Recommend custom and off-the-shelf solutions to help customers meet their goals. · Provide technical support to end users as needed. What you need to have: · 8+ years of experience working with C#/.NET framework designing, developing and testing enterprise N-tier web applications. · Solid experience working with relational databases. · Experience integrating with third-party platforms and APIs · Experience with AzureDevOps/CI/CD · Solid experience in Agile software development working with multiple teams. · Strong proficiency in producing quality, testable, reusable, and maintainable code using Object Oriented programming standards. · Proven experience in using software engineering practices & best practices for the full software development life cycle. · Self-motivated with the ability to work independently and with a team. · Strong skills in problem-solving and debugging. · Experience working with Product Owner, Product Managers, and Clients in Technology Consulting Marketplace. · Understanding of technology trends and drive to keep learning as new technologies arise. · Mentor and support junior developers. Must have skills: · C# · .NET Framework · ASP .NET MVC · Entity Framework · HTML5, CSS, JavaScript, and jQuery · Web API, Restful & SOAP-based Web Services · SQL Server · T-SQL · Azure Dev Ops/Git /Bitbucket · Visual Studio 2019 or higher · Object Oriented Design & Programming · Unit Testing · Azure · Continue Integration and Continue Deployment experience. · Fluent English Nice to have skills: · React Native · AngularJS · Knowledge or Experience with Mobile Technologies Test Driven Development
Job description US Shift Time: 8:00 am CST to 5:00 pm CST How will you help: Design, Develop and Deploy technology solutions to Azure/Cloud. Work with architects, product owners, and project managers to understand business and user requirements. Recommend custom and off-the-shelf solutions to help customers meet their goals. Provide technical support to end users as needed. What you need to have: 8+ years of experience working with C#/.NET framework designing, developing and testing enterprise N-tier web applications. Solid experience working with relational databases. Experience integrating with third-party platforms and APIs Experience with AzureDevOps/CI/CD Solid experience in Agile software development working with multiple teams. Strong proficiency in producing quality, testable, reusable, and maintainable code using Object Oriented programming standards. Proven experience in using software engineering practices & best practices for the full software development life cycle. Self-motivated with the ability to work independently and with a team. Strong skills in problem-solving and debugging. Experience working with Product Owner, Product Managers, and Clients in Technology Consulting Marketplace. Understanding of technology trends and drive to keep learning as new technologies arise. Mentor and support junior developers. Must have skills: C# .NET Framework ASP .NET MVC Entity Framework HTML5, CSS, JavaScript, and jQuery Web API, Restful & SOAP-based Web Services SQL Server T-SQL Azure Dev Ops/Git /Bitbucket Visual Studio 2019 or higher Object Oriented Design & Programming Unit Testing Azure Continue Integration and Continue Deployment experience. Fluent English Nice to have skills: React Native AngularJS Knowledge or Experience with Mobile Technologies Test Driven Development
Role Overview: As a Technical Support Customer Service professional, your main responsibility will be to address customer needs and ensure they have a positive experience. This role requires a set of skills including active listening, empathy, problem-solving, and communication. Providing exceptional technical support and customer service involves understanding your customers" preferences and offering them various communication channels to reach out for assistance. Key Responsibilities: - Utilize your 1+ years of experience in directly engaging with end customers within a fast-paced environment to meet and exceed their needs. - Demonstrate exceptional focus on customer satisfaction and problem resolution by learning quickly, adopting new concepts, and efficiently managing time. - Make informed decisions to solve customer issues based on research from knowledge base articles and previous experiences. - Take initiative to follow up, escalate issues when necessary, or seek additional resources to ensure timely customer satisfaction. - Ensure 100% accuracy in following instructions and utilize your English writing skills, fluency in English, and good communication skills to effectively communicate with customers. - Utilize your knowledge of Excel, Word, Outlook, and have a basic understanding of SQL, JavaScript, and APIs to provide comprehensive support. Qualifications Required: - 1+ years of experience working directly with end customers in a fast-moving and dynamic organization. - Exceptional focus on meeting and exceeding customers" needs. - Ability to learn fast, adopt new concepts, and efficiently manage time. - Ability to make decisions and solve customer problems by responding to customers based on research from knowledge base articles and prior experiences. - Takes the initiative to follow-up, escalate, or seek additional resources to ensure customer satisfaction in a timely manner. - Ability to follow instructions with 100% accuracy. - Strong English writing skills (Grammar and Spelling) and fluency in English. - Good communication skills. - Proficiency in Excel, Word, and Outlook. - Basic knowledge of SQL, JavaScript, and APIs will be an added advantage.,
Shift Time - 8:00 am CST to 5:00 pm CST (Night Shift) Other Shift Time - 09:00 AM IST to 06:00 PM IST / 03:00 PM IST to 12:00 AM IST Experience: 3-6 years Location: Ahmedabad Office Industry: IT Services & Consulting Functional Area: Sales and Business Development Job description We’re seeking a Sales Development Representative (SDR) who understands the tech consulting/services landscape and can translate technical capabilities into clear business outcomes. You will prospect, qualify, and book meetings with target accounts, creating a strong pipeline for our Account Executive(s) and leadership. Key Responsibilities Outbound Prospecting & Research Build and manage target lists by ICP (industry, size, tech stack, buying signals). Conduct multi-channel outreach (email, LinkedIn, phone) with tailored messaging for IT and business stakeholders (CIO, CTO, VP Eng, Ops, Product). Qualification & Discovery Qualify opportunities using BANT/MEDDIC-style frameworks, surface pain, timeline, budget, and decision process. Run “discovery-light” to validate fit for services like custom dev, app modernization, integrations, data/BI, and cloud. Meeting Setting & Handoffs Book qualified meetings/demos and deliver tight handoffs to AE/Leadership with clear call notes and context. Content-Enabled Selling Personalize outreach using relevant case studies, architectures, and tech blogs (e.g., .NET modernization, API integration, Azure migrations). Partner with Marketing to suggest topics from the field; provide feedback on messaging. CRM & Process Excellence Maintain accurate, timely CRM hygiene (contacts, activities, stages). Track activity, conversion rates, and pipeline sourced; iterate sequences based on data. Market Intelligence Monitor competitor offerings, buyer triggers (hiring bursts, tech-stack changes), and industry shifts; share insights with team. Events & Campaigns Support webinars, conferences, and ABM campaigns; follow up with attendees and MQLs. Required Qualifications 3+ years of SDR/BDR experience in IT services, software development, or technology consulting. Comfort discussing SDLC, Agile, cloud (Azure/AWS/GCP), APIs/integrations, and common stacks (e.g., .NET Core, SQL Server, JavaScript frameworks)—you don’t need to code, but you can hold a technical conversation. Proven track record hitting activity and SQL targets in a B2B environment. Strong written and verbal communication; excellent objection handling and discovery skills. Experience with CRM (Apollo, HubSpot or Salesforce) and sales engagement tools (Outreach, Apollo, or HubSpot Sequences). Skilled with LinkedIn Sales Navigator and email sequencing; data tools (ZoomInfo, Apollo, Clay, Lusha) a plus. Preferred Background selling custom software projects, app modernization, data/BI, integrations, or managed services. Familiarity with the Microsoft ecosystem (Azure, AI, .NET) is a plus for Profusion Systems. Experience with account-based prospecting and tiered outreach. Comfortable building targeted lists and crafting messaging by industry use case (e.g., manufacturing, healthcare, food and beverages).
Shift Time: 8:00 am CST to 5:00 pm CST Other Shift Time: 09:00 AM IST to 06:00 PM IST / 03:00 PM IST to 12:00 AM IST Experience: 3-5 years Location: Ahmedabad Office Salary: No Bar Industry: IT Services & Consulting Functional Area: Marketing / Digital Marketing Job description Profusion Systems is looking for a Dynamic Marketing Executive with 3-6 Years of Experience in Digital Marketing who can achieve the revenue goal for the organization. Build an engaging digital communications strategy for external communications Generate brand awareness and ensure brand consistency within all digital platforms Execute the digital communication strategy through email, social media, and other types of platforms Prepare monthly reporting of KPIs for all digital communications Monitor social media to identify trends, facilitate online conversations, respond to queries, and engage with potential customers Assist or Author all social media posts, email marketing content, press releases, and various other digital content pieces SEO Strategy Development: Develop and execute comprehensive SEO strategies for our products and services, focusing on keyword research, content optimization, and link building efforts. Website Optimization: Conduct on-page and off-page SEO audits, identify opportunities for improvement, and work closely with web developers to optimize website content, meta tags, URLs, and other elements to enhance search engine visibility. Keyword Research and Analysis: Conduct in-depth keyword research to identify relevant and high-traffic keywords related to our products and services and incorporate them into the content strategy.
Job description Preferred Shift - US Shift Time: 8:00 am CST to 5:00 pm CST Other Shift - 9:00 am to 6:00 pm IST or 3:00 pm to 12:00 am IST How will you help: · Design, Develop and Deploy technology solutions to Azure/Cloud. · Work with architects, product owners, and project managers to understand business and user requirements. · Recommend custom and off-the-shelf solutions to help customers meet their goals. · Provide technical support to end users as needed. What you need to have: · 8+ years of experience working with C#/.NET framework designing, developing and testing enterprise N-tier web applications. · Solid experience working with relational databases. · Experience integrating with third-party platforms and APIs · Experience with AzureDevOps/CI/CD · Solid experience in Agile software development working with multiple teams. · Strong proficiency in producing quality, testable, reusable, and maintainable code using Object Oriented programming standards. · Proven experience in using software engineering practices & best practices for the full software development life cycle. · Self-motivated with the ability to work independently and with a team. · Strong skills in problem-solving and debugging. · Experience working with Product Owner, Product Managers, and Clients in Technology Consulting Marketplace. · Understanding of technology trends and drive to keep learning as new technologies arise. · Mentor and support junior developers. Must have skills: · C# · .NET Framework · ASP .NET MVC · Entity Framework · HTML5, CSS, JavaScript, and jQuery · Web API, Restful & SOAP-based Web Services · SQL Server · T-SQL · Azure Dev Ops/Git /Bitbucket · Visual Studio 2019 or higher · Object Oriented Design & Programming · Unit Testing · Azure · Continue Integration and Continue Deployment experience. · Fluent English Nice to have skills: · React Native · AngularJS · Knowledge or Experience with Mobile Technologies Test Driven Development