Technical Support and Implementation Engineer

Role Overview: As a Technical Support Specialist, your primary responsibility will be to provide timely technical assistance to clients through various channels such as email, chat, phone, or ticketing system. You will troubleshoot, diagnose, and resolve software/application and integration issues to ensure smooth operations for our clients. Additionally, you will be involved in creating and maintaining technical documentation, FAQs, and knowledge base articles to enhance customer support experience. Key Responsibilities: - Provide timely technical support to clients via email, chat, phone, or ticketing system - Troubleshoot, diagnose, and resolve software/application and integration issues - Log and track issues, escalate when necessary, and follow through to resolution - Create and maintain technical documentation, FAQs, and knowledge base articles - Analyze recurring support trends and suggest improvements - Work closely with clients to understand their requirements and provide tailored product implementation - Set up, configure, and test software/hardware solutions based on customer environments - Lead onboarding and training sessions for new clients - Collaborate with internal teams (Product, Engineering, Sales) to ensure smooth deployment - Track implementation milestones and report progress to stakeholders Qualifications: - B.Tech in Computer Science, Information Technology, Electronics, or a related field - 02 years of experience in technical support, software implementation, or similar roles - Basic knowledge of databases (MySQL, SQL Server), APIs, and web technologies - Strong analytical and communication skills - Customer-centric mindset with good problem-solving ability - Willingness to learn and adapt in a dynamic environment Please note that this position is full-time and permanent, and the work location is in person.,