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Software Associates- WeMakeIoT logo
Technical Support and Implementation Engineer Software Associates- WeMakeIoT

2.0 - 6.0 years

0 Lacs

kozhikode, kerala

On-site

Role Overview: As a Technical Support Specialist, your primary responsibility will be to provide timely technical assistance to clients through various channels such as email, chat, phone, or ticketing system. You will troubleshoot, diagnose, and resolve software/application and integration issues to ensure smooth operations for our clients. Additionally, you will be involved in creating and maintaining technical documentation, FAQs, and knowledge base articles to enhance customer support experience. Key Responsibilities: - Provide timely technical support to clients via email, chat, phone, or ticketing system - Troubleshoot, diagnose, and resolve software/application and integration issues ...

Posted 2 weeks ago

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