Support and implementation engineer

Job Description

Assist in deploying and configuring software solutions on cloud platforms.

Provide first-level and second-level technical support to clients.

Collaborate with internal teams to troubleshoot and resolve technical issues.

Guide customers through onboarding, setup, and integration processes.

Ensure smooth implementation of updates, patches, and new releases.

Create and maintain technical documentation, user guides, and support materials.

Monitor systems and suggest optimizations or improvements.

Conduct user training sessions and provide post-deployment support.

Required Qualifications:

B.Tech in Computer Science, IT, or a related field.

1–3 years of experience in technical support, cloud deployment, or software implementation.

Knowledge of cloud platforms.

Strong communication, analytical, and troubleshooting skills.

Ability to work independently and handle multiple client projects.

Candidates from Calicut prefered.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

• Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Technical support: 1 year (Required)

Work Location: In person

Application Deadline: 15/08/2025
Expected Start Date: 30/07/2025