0 - 2 years
0 Lacs
Posted:3 weeks ago|
Platform:
On-site
Full Time
Key Responsibilities
Provide timely technical support to clients via email, chat, phone, or ticketing system
Troubleshoot, diagnose, and resolve software/application and integration issues
Log and track issues, escalate when necessary, and follow through to resolution
Create and maintain technical documentation, FAQs, and knowledge base articles
Analyze recurring support trends and suggest improvements
Work closely with clients to understand their requirements and provide tailored product implementation
Set up, configure, and test software/hardware solutions based on customer environments
Lead onboarding and training sessions for new clients
Collaborate with internal teams (Product, Engineering, Sales) to ensure smooth deployment
Track implementation milestones and report progress to stakeholders
Qualifications:
Job Types: Full-time, Permanent
Work Location: In person
Software Associates- WeMakeIoT
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