Technical Staff

Company Description

EFS Facilities Services India, a member of EFS Group, is a leader in integrated facilities management services across India, serving 77 cities and 25 states. With a workforce of over 4500 professionals, we manage more than 40 million square feet of space for over 100 multinational clients. Our clients include large government entities and Fortune 500 companies across various sectors such as Oil & Gas, Banking, Industrial, Public Sector, and Retail. Known for setting new benchmarks in service delivery and innovation, we've achieved near 100% client retention and high customer satisfaction.

Role Description

This is a full-time on-site role for a Technical Staff, located in Mumbai. The Technical Staff will be responsible for providing technical support, troubleshooting issues, and delivering high-quality customer service. Day-to-day tasks include analyzing technical problems, communicating with clients to understand their needs, and ensuring the smooth operation of various systems and services. The role requires maintaining and servicing equipment, and collaborating with team members to resolve technical issues efficiently.

Qualifications

• Strong analytical skills for problem-solving and troubleshooting
• Excellent communication skills for effective client interactions and teamwork
• Experience in technical support and delivering quality customer service
• Ability to work independently and as part of a team
• Relevant certifications and experience in facilities management are a plus
• Understanding of industry-specific technical requirements and tools