Technical Specialist

• Lead and execute

  Trend Micro Endpoint Encryption implementations

  across enterprise environments as per the defined scope
• Perform

  Firewall Endpoint Encryption Server

  and

  SQL Database

  installation and configuration
• Diagnose and resolve

  critical encryption failures

  , policy mismatches, and

  agent-related issues

• Provide

  Level 3 remote and onsite support

  for complex technical issues not resolved by L1/L2 teams
• Manage and maintain

  DLP policies

  , create

  custom deployment packages

  , and ensure security policy compliance
• Collaborate with Trend Micro and other security vendors for escalated ticket resolution and feature optimization
• Conduct

  root cause analysis

  and generate technical documentation for issue resolutions and best practices
• Mentor and assist L1/L2 engineers and contribute to the

  Knowledge Base (KB)

• Maintain detailed logs and update support tickets with troubleshooting steps and resolutions
• Participate in security audits, compliance checks, and assist in

  incident response handling

Required Skills & Experience:

• Bachelor’s degree in Computer Science, Cybersecurity, or related field
• 4+ years of experience in endpoint security implementation and support, with at least 2 years in an L3 capacity
• Expertise in

  Trend Micro Endpoint Encryption

  , Antivirus Servers, and Policy Servers
• Strong experience with

  SQL DB setup, maintenance

  , and

  encryption troubleshooting

• In-depth knowledge of endpoint security, malware behavior, policy enforcement, and remediation
• Familiarity with enterprise OS environments (Windows Server, Windows 10/11)
• Strong command-line, scripting (PowerShell, Batch), and remote diagnostic tools
• Excellent communication and client interaction skills

Preferred Certifications:

• Trend Micro Certified Professional – Endpoint Security

• CompTIA Security+

  ,

  CEH

  , or equivalent
• Microsoft or SQL Server certifications (added advantage)