Technical Specialist

As a Technical Specialist in the Global Automation Remote Support Hub at Tetra Pak in Chakan India, your role involves delivering 24/7 automation remote support services to customers worldwide. You will be expected to supervise remote support activities, support issue resolution, apply global standards, analyze feedback, manage the remote support team, and collaborate with other teams. Your responsibilities include: - Supervising Remote Support Activities: - Ensure adherence to high standards, procedures, safety regulations, and customer satisfaction. - Efficiently manage assignments and maintain thorough documentation. - Ensure timely and high-quality completion of technical reports. - Supporting Issue Resolution: - Assist engineers in resolving issues promptly and permanently using the PSM methodology and IR escalation process. - Regularly communicate issue status and next steps to stakeholders. - Act as an Issue Driver when necessary. - Applying Global Standards: - Ensure consistent application of global standards, processes, and tools. - Conduct regular audits and drive improvement plans. - Analyzing Feedback: - Review feedback from customers and account teams. - Drive action plans to enhance customer satisfaction. - Managing Remote Support Team: - Recruit, develop, and manage the team in line with global HR processes. - Identify potential candidates for promotions and career development. - Create and execute competence development and certification plans. - Provide plans for capacity and competence development. - Continuously improve working practices for efficiency and productivity. - Collaborating With Other Teams: - Work with account teams to ensure service delivery meets expectations of both the account team and customer stakeholders. - Participate in meetings with a focus on key accounts. - Capitalize on business opportunities. - Collaborate closely with the Engineering Design Team, Sales Leaders, and Strategic Accounts Team. It is required that you have: - Minimum 08 years of practical experience as an Automation Engineer/Lead Engineer or as a Lead Service Engineer in a front-line customer-facing role. - Strong technical expertise in automation PLC/HMI/SCADA/PI. - Good understanding of Tetra Pak PlantMaster PC & PI. - Fluency in English, both written and spoken. - High level knowledge of problem-solving methodology. - Ability to manage/handle escalations in a 24/7 support setup. - Ability to lead and drive change, collaborate effectively with teams. - Ability to communicate with customers and manage their expectations. - A good understanding of cultures having worked with colleagues and customers across multiple countries. Tetra Pak offers you: - A variety of exciting challenges with ample opportunities for development and training in a truly global landscape. - A culture that pioneers a spirit of innovation where industry experts drive visible results. - An equal opportunity employment experience that values diversity and inclusion. - Market competitive compensation and benefits with flexible working arrangements. If you are excited for a new adventure at Tetra Pak, please submit your resume in English through our career website. Apply Now!,