Aveloray

As a Technical Specialist, your role will involve providing technical support and troubleshooting to resolve customer issues. You will analyze technical problems, develop effective solutions, and ensure customer satisfaction through exceptional customer service. Your daily tasks will include responding to support tickets, diagnosing hardware and software issues, collaborating with team members to improve processes, and maintaining accurate documentation of support activities. Key Responsibilities: - Analyze technical problems and diagnose issues - Develop and implement effective solutions - Respond to support tickets in a timely manner - Collaborate with team members to improve processes - Maintain accurate documentation of support activities Qualifications Required: - Strong analytical skills - Excellent communication and customer service skills - Experience in troubleshooting and providing technical support - Ability to work effectively in a team environment - Proficiency in documentation and record-keeping - Bachelor's degree in a relevant technical field or equivalent experience - Experience in a similar role or industry is a plus,