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Morningstar
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Technical Specialist Representative

Technical Specialist Representative

Morningstar

3 - 7 years

0 Lacs

navi mumbai maharashtra

Posted:2 months ago| Platform: Shine logo

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Skills Required

networking internet citrix java communication skills interpersonal skills analytical skills time management security concepts windows operating system administration virtual environments clientserver architecture net framework bespoke software

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: The Technical Support team at Morningstar plays a crucial role as the second line support in Client Support Services. You will be responsible for assisting clients in efficiently using products that offer high-quality data, independent research, and technological expertise. Collaborating closely with Product Development, Product Management, and Sales teams, you will ensure an excellent client service model to help clients effectively achieve their goals. Key Responsibilities: - Take ownership of escalated cases from the Customer Support team and internal customers - Deliver outstanding customer service by efficiently resolving client issues and requests - Apply a professional, timely, and proactive approach to escalated client issues and calls - Provide dedicated and specialist support to key clients by collaborating with other teams - Regularly follow up internally and externally on outstanding client queries - Work with various teams to solve complex issues and communicate product technical enhancements - Investigate incoming queries thoroughly and escalate when necessary - Document all actions in Salesforce and create escalations in Jira - Maintain a working knowledge of Morningstar products and serve as a resource to clients and team members - Assist with documentation, knowledge sharing, and process improvements Qualifications Required: - Bachelor's degree in computing science, information systems, or equivalent work experience - Understanding of networking, internet, security concepts, Windows operating system administration, Citrix, and other Virtual environments - Knowledge of client-server architecture, .net framework, and Java - Ability to learn bespoke software - Excellent communication and interpersonal skills - Proactive approach to customer service and problem-solving - Fast learner, self-starter, flexible, and able to work in a demanding environment - Strong analytical skills, attention to detail, and time management - 3+ years of experience in client-facing technical support (Note: The additional details of the company were not explicitly mentioned in the provided job description.),

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Morningstar

Financial Services

Chicago IL

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Technical Specialist Representative