Technical Specialist

Role Overview: As a Technical Specialist at PARAS RANG RASAYAN PRIVATE LIMITED, you will be based in Ludhiana and will play a crucial role in diagnosing and troubleshooting technical issues to ensure seamless customer service. Your focus will be on providing effective technical support, addressing client concerns, and maintaining high operational standards in technical performance and service quality. Key Responsibilities: - Diagnose and troubleshoot technical issues efficiently - Provide effective technical support to clients - Address client concerns and communicate solutions clearly - Work with the team to maintain high operational standards - Engage with clients and team members through effective communication - Ensure client satisfaction and maintain positive relationships - Utilize strong analytical and troubleshooting skills - Demonstrate proficiency in technical support processes and product functionality - Utilize customer service skills to meet client needs - Utilize experience in the mining and metals industry to your advantage - Work independently and under pressure to meet deadlines Qualifications: - Strong analytical and troubleshooting skills - Proficiency in technical support processes and product functionality - Effective communication and interpersonal skills - Customer service skills - Experience in the mining and metals industry is preferred - Bachelor's degree in Engineering, Computer Science, or a related technical field is preferred - Ability to work independently and under pressure to meet deadlines,