Company Description PARAS RANG RASAYAN PRIVATE LIMITED is a mining and metals company headquartered in Karol Bagh, Delhi, India. With a focus on providing high-quality products and services to its clients, the organization operates at the forefront of the industry. It is known for its commitment to excellence, innovation, and customer satisfaction. The company continues to build a name for itself as a reliable solution provider in the mining and metals sector, catering to a wide range of industrial needs. Role Description This is a full-time on-site role for a Technical Specialist based in Ludhiana. The Technical Specialist will be responsible for diagnosing and troubleshooting technical issues, providing effective technical support, and ensuring seamless customer service. The role involves addressing client concerns, communicating solutions clearly, and working with the team to maintain high operational standards in technical performance and service quality. Qualifications Strong analytical and troubleshooting skills to identify and resolve technical issues effectively Proficiency in technical support processes and a solid understanding of product functionality Effective communication and interpersonal skills for engaging with clients and team members Customer service skills to ensure client satisfaction and maintain positive relationships Experience in the mining and metals industry is an advantage Bachelor’s degree in Engineering, Computer Science, or a related technical field is preferred Ability to work independently and under pressure to meet deadlines
Role Overview: As a Technical Specialist at PARAS RANG RASAYAN PRIVATE LIMITED, you will be based in Ludhiana and will play a crucial role in diagnosing and troubleshooting technical issues to ensure seamless customer service. Your focus will be on providing effective technical support, addressing client concerns, and maintaining high operational standards in technical performance and service quality. Key Responsibilities: - Diagnose and troubleshoot technical issues efficiently - Provide effective technical support to clients - Address client concerns and communicate solutions clearly - Work with the team to maintain high operational standards - Engage with clients and team members through effective communication - Ensure client satisfaction and maintain positive relationships - Utilize strong analytical and troubleshooting skills - Demonstrate proficiency in technical support processes and product functionality - Utilize customer service skills to meet client needs - Utilize experience in the mining and metals industry to your advantage - Work independently and under pressure to meet deadlines Qualifications: - Strong analytical and troubleshooting skills - Proficiency in technical support processes and product functionality - Effective communication and interpersonal skills - Customer service skills - Experience in the mining and metals industry is preferred - Bachelor's degree in Engineering, Computer Science, or a related technical field is preferred - Ability to work independently and under pressure to meet deadlines,