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Technical Specialist - MS, Virtualization

5 - 9 years

0 Lacs

maharashtra

Posted:1 day ago| Platform: Shine logo

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Skills Required

incident management problem resolution mentoring monitoring tools field engineering disaster recovery client interaction vendor management windows server administration storage administration cloud managed services service level agreement sla technical expertise analytical thinking infrastructure configuration active listening itil processes linux server administration virtualization administration server hardware administration

Work Mode

On-site

Job Type

Full Time

Job Description

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will be responsible for providing a high level of managed services to clients by proactively identifying and resolving cloud-based incidents and problems. Your role involves ensuring zero missed service level agreement (SLA) conditions, managing tickets of high complexity, and providing resolutions to a diverse range of complex problems. You will use your considerable judgment and independent analysis skills within defined policies and practices to achieve client outcomes while coaching and mentoring junior team members. Key Responsibilities: - Configure, install, test, and ensure operational infrastructure at client sites. - Monitor infrastructure, respond to alerts, and apply necessary checks. - Identify problems and errors, log incidents with required level of detail, and escalate support calls. - Investigate and identify root causes of incidents and problems, escalating to third-party vendors if necessary. - Provide onsite technical support and field engineering services to clients. - Conduct monthly reviews of incidents and service requests, analyse for quality improvement. - Proactively identify work optimization opportunities, including automation possibilities. - Manage and implement projects within the technology domain as required. - Implement and deliver Disaster Recovery functions and tests. - Perform any other related tasks as needed. Knowledge and Attributes: - Effective communication and collaboration across different cultures and social groups. - Excellent planning skills considering possible changing circumstances. - Positive outlook, ability to work well under pressure, and willingness to work hard when necessary. - Active listening techniques and adaptability to changing circumstances. - Prioritizing clients, understanding their requirements, and ensuring a positive client experience. Academic Qualifications and Certifications: - Bachelor's degree in Information Technology/Computing or equivalent qualification. - Relevant certifications such as VMware Certified Professional, Microsoft Certified, AWS Certified, Veeam Certified Engineer, etc. - Certifications relevant to the services provided carry additional weightage. Required Experience: - Seasoned work experience in an Engineering function within a medium to large ICT organization. - Managed services experience, excellent working knowledge of ITIL processes, and experience working with vendors and third parties. - Experience managing platforms including Windows Server Administration, Linux Server Administration, Virtualization Administration, and more. Workplace Type: - On-site Working NTT DATA is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.,

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