4 Virtualization Administration Jobs

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. Your responsibilities will include maintaining a high level of service to clients through pre-emptive incident and resolution activities, product reviews, operational improvements, and quality assurance. Your ultimate objective will be to ensure zero missed service level agreement (SLA) conditions by managing tickets of high complexity, conducting advanced tasks, and providing resolutions to a diverse range of complex problems. In this role, you will exercise considerable judgment and independent analysis while adhering to defined policies and practices. Your deep technical expertise and analytical thinking will be key in achieving client outcomes. Additionally, you will have the opportunity to coach and mentor junior team members across functions and contribute to/support project work as required. Key Responsibilities: - Configuring, installing, testing, and ensuring the operational status of assigned infrastructure at the client site. - Applying monitoring tools, responding to alerts, and identifying problems and errors in a timely manner. - Analysing, assigning, and escalating support calls, as well as investigating and identifying the root cause of incidents and problems. - Providing onsite technical support and field engineering services to clients. - Conducting monthly reviews of incidents and service requests to recommend improvements in quality. - Proactively identifying opportunities for work optimization, including automation possibilities. - Managing and implementing projects within the technology domain and working on Disaster Recovery functions and tests. - Performing any other related tasks as required. Knowledge and Attributes: - Effective communication and collaboration across different cultures and social groups. - Advanced planning skills considering possible changing circumstances. - Maintaining a positive outlook and adaptability in a pressurized environment. - Prioritizing client satisfaction and creating a positive client experience throughout interactions. - Active listening techniques, adaptability to changing circumstances, and dedication to client-centric interactions. Academic Qualifications and Certifications: - Bachelor's degree in Information Technology/Computing or equivalent qualification. - Relevant certifications such as VMware Certified Professional, Microsoft Certified, AWS Certified, etc. - Certifications relevant to the services provided carry additional weightage on a candidate's qualification for the role. Required Experience: - Seasoned work experience in an engineering function within a medium to large ICT organization. - Strong experience in Managed Services and excellent working knowledge of ITIL processes. - Experience working with vendors and/or 3rd parties and managing various platforms including Windows Server Administration, Linux Server Administration, Virtualization Administration, etc. Workplace Type: - On-site Working NTT DATA is a trusted global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. Join us to be part of an inclusive workplace that embraces diversity and fosters growth, belonging, and success.,

As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide essential support and monitoring services for our clients" critical software applications, including ErP and Middleware technologies. You will be the go-to problem solver, proactively identifying, investigating, and resolving application-based incidents to ensure that we consistently meet our Service Level Agreements (SLAs). Your role includes monitoring and managing client applications, responding to service requests, and resolving low-complexity incidents to keep our clients" applications running smoothly. You will work on the first line of support, ensuring that any issues are quickly identified and resolved or escalated as needed. Additionally, you will execute approved maintenance activities such as patching and making configuration changes. Communication plays a crucial role in this position. You will provide support to clients via phone or chat, ensuring that their needs are met efficiently and effectively. Moreover, creating and updating knowledge articles to streamline processes and enhance service delivery will be part of your responsibilities. You will also focus on opportunities for work optimization, including automation and process improvements. Occasionally, you may contribute to project work and be involved in implementing and delivering disaster recovery functions and tests. Your proactive approach and positive outlook will contribute to ensuring that our clients always have a smooth and efficient experience. To excel in this position, you should have entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration. Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver) is essential. Strong planning skills, adaptability to changing circumstances, a client-focused mindset, effective communication across different cultures, active listening skills, and a positive outlook are key attributes required for this role. A bachelor's degree in information technology/computing, or equivalent work experience, is also necessary. NTT DATA is a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion each year in R&D. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Services provided include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is also one of the leading providers of digital and AI infrastructure globally and is part of the NTT Group, headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

As a Cloud Administrator (AWS), your primary responsibility will be to install, support, and maintain cloud/on-premise server infrastructure while ensuring optimal performance and availability of services. You will need to have a solid working knowledge of Kubernetes to manage Kubernetes clusters of Linux on AWS. Your role will also involve participating in calls, performing quality audits, building a knowledge database, engaging with clients, and providing training to the team. It is essential to demonstrate a combination of technical expertise and interpersonal skills to excel in this position. Your duties and responsibilities will include answering technical queries through various channels, logging all issues and resolutions, performing Linux server administration and configuration, maintaining system security, installing, configuring, and fine-tuning cloud infrastructure, monitoring performance, troubleshooting incidents and outages, and ensuring system security through access controls and backups. You will also be responsible for upgrading systems, monitoring backups, training staff on new technologies, maintaining technical documentation, providing 24/7 technical support, and contributing to IT team meetings. To be successful in this role, you should have at least 2+ years of international experience in configuring, managing, and automating cloud environments (AWS/Azure) along with an additional 3+ years of Linux experience. You should be familiar with Elastic Load Balancers, auto-scaling, Virtual Private Cloud, routing, cloud databases, IAM, ACM, and SSM. Strong knowledge of networking principles, virtualization administration, scripting, multi-tier system configurations, disaster recovery, and data integrity is crucial. Additionally, you must possess excellent analytical, problem-solving, communication, organizational, and time-management skills. The ideal candidate will hold a Bachelor's degree in Computer Science, Information Technology, or a related field and relevant certifications such as AWS Cloud Practitioner, AWS Solution Associate, Red Hat Certified System Administrator/Engineer, and ITIL Knowledge. A willingness to learn new technologies, follow established procedures, and take ownership of tasks is highly valued. With 3-5 years of experience, you can expect a salary ranging from 40,000 to 60,000 per month. If you meet the qualifications and possess the required skills, we encourage you to apply for this challenging and rewarding position in cloud administration.,

Your day at NTT DATA The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Cloud Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analysing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyse and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications such as (but not limited to) - VMware certified Professional Data Centre Virtualization. VMware Certified Specialist Cloud Provider. VMware Site Recovery ManagerInstall, Configure, Manage. Microsoft CertifiedAzure Architect Expert. AWS CertifiedSolutions Architect Associate. Veeam Certified Engineer (VMCE). Rubrik Certified Systems Administrator. Zerto, pure, vxrail. Google Cloud Platform (gcp). Oracle Cloud Infrastructure (oci). Required Experience: Seasoned work experience. Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Excellent working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Seasoned experience managing platforms including a combination of the following Windows Server .Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration. Workplace type On-site Working