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0.0 - 4.0 years

0 Lacs

karnataka

On-site

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society, the workplace embraces diversity and inclusion. It is a place where you can continue to grow, belong, and thrive. Your career at NTT DATA is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why you are encouraged to take every opportunity to further your career within the great global team. As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide essential support and monitoring services for clients" critical software applications, including ErP and Middleware technologies. Being the go-to problem solver, you will proactively identify, investigate, and resolve application-based incidents to ensure consistent meeting of Service Level Agreements (SLAs). Your responsibilities will include monitoring and managing client applications, responding to service requests, and resolving low-complexity incidents to ensure smooth running of clients" applications. Working on the first line of support, you will quickly identify and resolve issues or escalate when needed. Additionally, executing approved maintenance activities such as patching and configuration changes will be part of your role. Communication plays a crucial role in this position. You will support clients via phone or chat, ensuring efficient and effective meeting of their needs. Moreover, creating and updating knowledge articles to streamline processes and improve service delivery will be essential. Work optimization opportunities, including automation and process improvements, will be a focus of your responsibilities. Occasionally, you might also contribute to project work and be involved in implementing and delivering disaster recovery functions and tests. Your proactive approach and positive outlook will ensure clients always have a smooth and efficient experience. To thrive in this role, you need to have entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration. Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver) is required. Strong planning skills, a client-focused mindset, effective communication across different cultures, active listening skills, and a positive outlook are also crucial. A bachelor's degree in information technology/computing or equivalent work experience is preferred. Workplace Type: On-site Working Equal Opportunity Employer,

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5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will be responsible for providing a high level of managed services to clients by proactively identifying and resolving cloud-based incidents and problems. Your role involves ensuring zero missed service level agreement (SLA) conditions, managing tickets of high complexity, and providing resolutions to a diverse range of complex problems. You will use your considerable judgment and independent analysis skills within defined policies and practices to achieve client outcomes while coaching and mentoring junior team members. Key Responsibilities: - Configure, install, test, and ensure operational infrastructure at client sites. - Monitor infrastructure, respond to alerts, and apply necessary checks. - Identify problems and errors, log incidents with required level of detail, and escalate support calls. - Investigate and identify root causes of incidents and problems, escalating to third-party vendors if necessary. - Provide onsite technical support and field engineering services to clients. - Conduct monthly reviews of incidents and service requests, analyse for quality improvement. - Proactively identify work optimization opportunities, including automation possibilities. - Manage and implement projects within the technology domain as required. - Implement and deliver Disaster Recovery functions and tests. - Perform any other related tasks as needed. Knowledge and Attributes: - Effective communication and collaboration across different cultures and social groups. - Excellent planning skills considering possible changing circumstances. - Positive outlook, ability to work well under pressure, and willingness to work hard when necessary. - Active listening techniques and adaptability to changing circumstances. - Prioritizing clients, understanding their requirements, and ensuring a positive client experience. Academic Qualifications and Certifications: - Bachelor's degree in Information Technology/Computing or equivalent qualification. - Relevant certifications such as VMware Certified Professional, Microsoft Certified, AWS Certified, Veeam Certified Engineer, etc. - Certifications relevant to the services provided carry additional weightage. Required Experience: - Seasoned work experience in an Engineering function within a medium to large ICT organization. - Managed services experience, excellent working knowledge of ITIL processes, and experience working with vendors and third parties. - Experience managing platforms including Windows Server Administration, Linux Server Administration, Virtualization Administration, and more. Workplace Type: - On-site Working NTT DATA is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.,

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4.0 - 6.0 years

0 Lacs

hyderabad, telangana, india

On-site

Responsibilities: Provide hands on technical support related to the overall health and maintenance of the Windows / Linux operating environments in support of 24/7 operations Ability to decompose complex problems to ensure timely and accurate resolution of system anomalies before they impact operations. Performance and capacity management of the server environment Design and execute disaster recovery plans Backup and recovery of the server environment Skills and Qualifications: Bachelor's degree or equivalent combination of education and experience . 4-6 years Linux System administration experience SLES / RedHat practical and proven experience. Good Knowledge of Cloud Technologies i.e, AWS and Azure. Experience in managing the instances of the cloud infrastructure services and the multiple cloud servers. Good Knowledge of Cloud Technologies i.e, AWS and Azure. Experience in managing the instances of the cloud infrastructure services and the multiple cloud servers. Experience with configuration management tools (Ansible) Scripting or programming experience (Python, Shell Scripting, u2026) Be accountable, take ownership and strong focus on customer satisfaction Ability to work well on a team as well as individually (be a team player!) Excellent written and verbal communication skills Ability to work under pressure Ability to prioritize and manage time efficiently Scripting or programming experience (PowerShell) ITIL Foundation V3 certified is an asset Good Knowledge of Cloud Technologies i.e, AWS and Azure. Experience on Configuration /management of Elastic Load Balancers, auto-scaling, Virtual Private Cloud, Routing, cloud database, IAM, ACM and SSM. Should have knowledge of Virtualization administration/configuration including HA/DR Experience in managing the instances of the cloud infrastructure services and the multiple cloud servers. Personal Skills: Demonstrate aptitude and willingness to learn Enthusiastic individual with a passion for people, business and communication Highly motivated and eager to work with new technologies Must be self-starter and proactive, able and willing to learn with minimal supervision, and question things that donu2019t make sense Good interpersonal skills with ability to work under pressure Excellent English communication skills both written and spoken are a must Be accountable, take ownership and strong focus on customer satisfaction Ability to work well on a team as well as individually (be a team player!) Excellent written and verbal communication skills Ability to work under pressure Ability to prioritize and manage time efficiently We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

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5.0 - 9.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will be instrumental in delivering top-tier managed services to clients by proactively identifying and resolving cloud-based incidents and problems. Leveraging your deep technical expertise, you will ensure minimal disruptions and maximum efficiency for our clients" infrastructure. Your responsibilities will include configuring, installing, testing, and managing client infrastructure to maintain operational continuity. Your role extends to conducting necessary checks, applying monitoring tools, and responding to alerts promptly to identify and log problems. You will investigate third-line support calls, determine root causes of issues, provide on-site technical support, and collaborate with third-party vendors when required. Additionally, you will conduct monthly reviews of incidents and service requests, analyze them, and recommend enhancements to ensure quality improvement. Continuously providing feedback to clients, updating systems and portals, and identifying optimization opportunities, including automation, are integral parts of your daily tasks. You may also manage and implement projects within your technology domain to meet client requirements and timelines effectively. Your role may involve implementing disaster recovery functions and tests to ensure data protection and business continuity. To excel in this position, you should have extensive experience in a medium to large ICT organization in an engineering capacity. Demonstrated expertise in managed services with a strong understanding of ITIL processes is essential. Proficiency in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration is required. Additionally, experience in collaborating with vendors and third parties, effective communication skills across diverse cultures, proactive planning abilities, resilience under pressure, active listening skills, client-centric approach, and a degree in Information Technology/Computing or equivalent work experience are key qualifications for success. NTT DATA is a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a focus on investing in research and development to facilitate the digital future confidently and sustainably, NTT DATA is a Global Top Employer with diverse experts worldwide. Operating in over 50 countries, NTT DATA offers business and technology consulting, data and artificial intelligence services, industry solutions, application development and management, infrastructure management, and connectivity solutions. As part of the NTT Group, headquartered in Tokyo, NTT DATA is a leading provider of digital and AI infrastructure globally. This position offers remote working opportunities, reflecting NTT DATA's commitment to diversity, inclusion, and equal opportunities for all.,

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5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. Your responsibilities will include maintaining a high level of service to clients through pre-emptive incident and resolution activities, product reviews, operational improvements, and quality assurance. Your ultimate objective will be to ensure zero missed service level agreement (SLA) conditions by managing tickets of high complexity, conducting advanced tasks, and providing resolutions to a diverse range of complex problems. In this role, you will exercise considerable judgment and independent analysis while adhering to defined policies and practices. Your deep technical expertise and analytical thinking will be key in achieving client outcomes. Additionally, you will have the opportunity to coach and mentor junior team members across functions and contribute to/support project work as required. Key Responsibilities: - Configuring, installing, testing, and ensuring the operational status of assigned infrastructure at the client site. - Applying monitoring tools, responding to alerts, and identifying problems and errors in a timely manner. - Analysing, assigning, and escalating support calls, as well as investigating and identifying the root cause of incidents and problems. - Providing onsite technical support and field engineering services to clients. - Conducting monthly reviews of incidents and service requests to recommend improvements in quality. - Proactively identifying opportunities for work optimization, including automation possibilities. - Managing and implementing projects within the technology domain and working on Disaster Recovery functions and tests. - Performing any other related tasks as required. Knowledge and Attributes: - Effective communication and collaboration across different cultures and social groups. - Advanced planning skills considering possible changing circumstances. - Maintaining a positive outlook and adaptability in a pressurized environment. - Prioritizing client satisfaction and creating a positive client experience throughout interactions. - Active listening techniques, adaptability to changing circumstances, and dedication to client-centric interactions. Academic Qualifications and Certifications: - Bachelor's degree in Information Technology/Computing or equivalent qualification. - Relevant certifications such as VMware Certified Professional, Microsoft Certified, AWS Certified, etc. - Certifications relevant to the services provided carry additional weightage on a candidate's qualification for the role. Required Experience: - Seasoned work experience in an engineering function within a medium to large ICT organization. - Strong experience in Managed Services and excellent working knowledge of ITIL processes. - Experience working with vendors and/or 3rd parties and managing various platforms including Windows Server Administration, Linux Server Administration, Virtualization Administration, etc. Workplace Type: - On-site Working NTT DATA is a trusted global innovator of business and technology services committed to helping clients innovate, optimize, and transform for long-term success. Join us to be part of an inclusive workplace that embraces diversity and fosters growth, belonging, and success.,

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0.0 - 4.0 years

0 Lacs

pune, maharashtra

On-site

As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide essential support and monitoring services for our clients" critical software applications, including ErP and Middleware technologies. You will be the go-to problem solver, proactively identifying, investigating, and resolving application-based incidents to ensure that we consistently meet our Service Level Agreements (SLAs). Your role includes monitoring and managing client applications, responding to service requests, and resolving low-complexity incidents to keep our clients" applications running smoothly. You will work on the first line of support, ensuring that any issues are quickly identified and resolved or escalated as needed. Additionally, you will execute approved maintenance activities such as patching and making configuration changes. Communication plays a crucial role in this position. You will provide support to clients via phone or chat, ensuring that their needs are met efficiently and effectively. Moreover, creating and updating knowledge articles to streamline processes and enhance service delivery will be part of your responsibilities. You will also focus on opportunities for work optimization, including automation and process improvements. Occasionally, you may contribute to project work and be involved in implementing and delivering disaster recovery functions and tests. Your proactive approach and positive outlook will contribute to ensuring that our clients always have a smooth and efficient experience. To excel in this position, you should have entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration. Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver) is essential. Strong planning skills, adaptability to changing circumstances, a client-focused mindset, effective communication across different cultures, active listening skills, and a positive outlook are key attributes required for this role. A bachelor's degree in information technology/computing, or equivalent work experience, is also necessary. NTT DATA is a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion each year in R&D. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Services provided include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is also one of the leading providers of digital and AI infrastructure globally and is part of the NTT Group, headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

Posted 2 months ago

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3.0 - 7.0 years

0 - 0 Lacs

ahmedabad, gujarat

On-site

As a Cloud Administrator (AWS), your primary responsibility will be to install, support, and maintain cloud/on-premise server infrastructure while ensuring optimal performance and availability of services. You will need to have a solid working knowledge of Kubernetes to manage Kubernetes clusters of Linux on AWS. Your role will also involve participating in calls, performing quality audits, building a knowledge database, engaging with clients, and providing training to the team. It is essential to demonstrate a combination of technical expertise and interpersonal skills to excel in this position. Your duties and responsibilities will include answering technical queries through various channels, logging all issues and resolutions, performing Linux server administration and configuration, maintaining system security, installing, configuring, and fine-tuning cloud infrastructure, monitoring performance, troubleshooting incidents and outages, and ensuring system security through access controls and backups. You will also be responsible for upgrading systems, monitoring backups, training staff on new technologies, maintaining technical documentation, providing 24/7 technical support, and contributing to IT team meetings. To be successful in this role, you should have at least 2+ years of international experience in configuring, managing, and automating cloud environments (AWS/Azure) along with an additional 3+ years of Linux experience. You should be familiar with Elastic Load Balancers, auto-scaling, Virtual Private Cloud, routing, cloud databases, IAM, ACM, and SSM. Strong knowledge of networking principles, virtualization administration, scripting, multi-tier system configurations, disaster recovery, and data integrity is crucial. Additionally, you must possess excellent analytical, problem-solving, communication, organizational, and time-management skills. The ideal candidate will hold a Bachelor's degree in Computer Science, Information Technology, or a related field and relevant certifications such as AWS Cloud Practitioner, AWS Solution Associate, Red Hat Certified System Administrator/Engineer, and ITIL Knowledge. A willingness to learn new technologies, follow established procedures, and take ownership of tasks is highly valued. With 3-5 years of experience, you can expect a salary ranging from 40,000 to 60,000 per month. If you meet the qualifications and possess the required skills, we encourage you to apply for this challenging and rewarding position in cloud administration.,

Posted 2 months ago

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3.0 - 6.0 years

5 - 8 Lacs

Chennai

Work from Office

Your day at NTT DATA The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Cloud Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analysing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyse and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Relevant certifications such as (but not limited to) - VMware certified Professional Data Centre Virtualization. VMware Certified Specialist Cloud Provider. VMware Site Recovery ManagerInstall, Configure, Manage. Microsoft CertifiedAzure Architect Expert. AWS CertifiedSolutions Architect Associate. Veeam Certified Engineer (VMCE). Rubrik Certified Systems Administrator. Zerto, pure, vxrail. Google Cloud Platform (gcp). Oracle Cloud Infrastructure (oci). Required Experience: Seasoned work experience. Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Excellent working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Seasoned experience managing platforms including a combination of the following Windows Server .Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration. Workplace type On-site Working

Posted 3 months ago

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