Technical Solutions Engineer - 1

Location: Goa

Experience:

Qualification: Bachelor's degree in engineering or a related field is required.

About the role:

Responsibilities:

• Collaborate with customers and internal stakeholders to gather detailed integration requirements.
• Understand business use cases and identify all necessary integration touchpoints (e.g., event triggers, data flows).
• Maintain API documentation, including monitoring integrations APIs and reporting APIs health
• Participate in customer calls to gain clarity on operational needs and calling script dependencies.
• Define and document the data required to support both business logic and operational execution.
• Set up integration configurations as per the agreed-upon use cases.
• Conduct thorough testing and validation to ensure seamless end-to-end integration.
• Communicate blockers, risks, and dependencies clearly across internal and external teams.
• Maintain clear and comprehensive documentation, including well-written Minutes of Meetings (MoMs).
• Actively contribute to product development by getting involved in feature-building discussions and independently owning feature implementations where appropriate.

Requirements:

• Strong understanding of RESTful APIs and webhooks.
• Proficient in Python — capable of reading and debugging codebases to resolve integration issues.
• Able to write SQL queries for debugging and data validation.
• Solid understanding of data security practices — including encryption, secure credential storage, and API-level access controls.
• Excellent communication skills — confident in leading client discussions and driving clarity. You'll be communicating with both technical & non-technical people as part of your role.
• Assertive and pragmatic — comfortable pushing back or saying “no” when needed to ensure business alignment.
• Strong documentation skills — consistently produces clear, structured technical and meeting documentation.
• Problem-Solving: Strong analytical and troubleshooting skills to diagnose and resolve technical issues effectively.
• Adaptability: Quick learner with the ability to adapt to evolving technologies, products, and client needs.
• Time Management: Able to operate under pressure and manage high-stakes, time-sensitive situations effectively.

About Hireginie: