Technical Solution Architect -ServiceNow

About Company: One of the leading Telecom Service Providers

Overview

Roles and Responsibilities

Implementation of ServiceNow Modules, administration, improvement and support of the latest ServiceNow platform.

Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.

Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.

Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc.

Facilitate roll out of new applications and modules in ServiceNow

Identify system deficiencies, recommend solutions as a trusted advisor to clients

Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations

Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

Ensure tool configuration consistency across development, testing and production environments

Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices.

System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Flexible and has the ability to manage multiple projects concurrently

Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)

Understanding of Agile based approach to software development (SCRUM experience a plus)

Ability to work remotely and largely unsupervised, and to deliver to written requirements

Requirements

A Bachelor's degree in any field, with a desired MSc/BE/Masters with
In-depth understanding of Telecom (eTOM, TAM, SID frameworks)OSS/BSS business process, Telecom Domain expertise good to have but not mandatory.specialization in IT/Computer ScienceA minimum of 10-15 years of work experienceExperience working in multi-channel delivery projectsServiceNow ITSM, ITOM and other modules expertise in ServiceNow.