Technical Services Officer

Job Description

Department : Technical Services Company : Astral Adhesives Location : Ahmedabad, Hyderabad, Lucknow, Kolkata, Jaipur, Indore Experience Required : 2-6 years in Technical Services, Application Support, or R&D Qualification : B.E - Civil, B.Sc. /M.Sc - Chemistry About the Role: Astral Adhesives is hiring Technical Services to support customers and applicators in understanding and correctly using our adhesive and construction chemical products. This role requires on-site visits , product demonstrations , and technical resolution of queries . Candidates with R&D experience who are interested in a field-facing, customer-interaction role are also encouraged to apply. Key Responsibilities: Field Support & Demonstration: Visit project sites, customer locations, or distributor networks for product demonstration . Train applicators and contractors on correct product usage and techniques . Ensure proper application practices and guide on surface preparation and curing methods . Query Handling & Technical Resolution: Address customer or applicator queries related to product performance, compatibility, or usage . Provide technical solutions and escalate complex issues to the R&D team when needed. Documentation & Quotations: Prepare and share cost estimations or quotations based on site requirements. Submit detailed site visit reports, application feedback, and technical insights . Collaboration: Work closely with the Sales, R&D, and Product Management teams to offer complete technical support. Share field-level insights for product improvement and innovation. Key Skills & Competencies: Strong knowledge of adhesives, sealants, epoxy, Paints or construction chemicals Confident communication and training delivery skills Ability to work independently and travel extensively Field experience or lab/R&D knowledge in product testing and performance Preferred Background: Candidates working in R&D (Adhesives, Epoxy, Polymer, or Chemicals) who are keen to transition into a customer-facing role are welcome Prior experience in technical support, quality, or product application roles preferred Apply Now: Send your updated resume to ramesh.chaudhary@astralltd.com or WhatsApp on 83539 12032